@MeltonBC - A Day in Customer Services

Melton Borough Council will be showcasing the queries and questions that come into its Customer Services Department through Twitter on Monday 5 December.

“A day in the life of Customer Services” will provide an insight into the type of queries received into the Council’s Customer Services team, along with the answers given. The Council already use this social networking site to tweet about special events, press releases and other key information whilst engaging with the local community.

Twitter users will be able to follow @MeltonBC and use the hashtag #MBCday to see the diverse range of queries coming into Customer Services both over the phone and face to face through reception.

Twitter offers the ability to post short updates with links to website pages which the Council considers ideal for signposting customers to the answers to some of its most asked questions whilst providing a snapshot of what the public ask the Council. 

Cllr David Wright said “this will be an interesting exercise. We already have customer insight information that tells us what the most popular service queries are but this will allow us to actually provide the responses to the questions for our customers to see and to signpost them to the website where people can often  get the answers they need themselves without having to call the contact centre.”  

~ends~

For more information please contact:

Joe Collier

Customer Services Manager

Melton Borough Council

Telephone: 01664 502460

Email: jcollier@melton.gov.uk