Melton Borough Council aims to make its
corporate website
www.melton.gov.uk available 24
hours a day, 7 days a week throughout the year. However, on
occasion it is necessary to carry out essential maintenance and the
website will be unavailable at these times.
Website availability
Melton Borough Council's website is hosted by
an Internet Service Provider. The Council's Internet Service
Provider's service standard for availability of the website is
99.9%. The website is backed up on a daily basis to ensure that
service can be quickly resumed in the event of a fault occuring. To
ensure that it is possible to browse for information on the website
the Council has established standards for the response times of its
website. For users using a modem the target is that the home page
of the website should be displayed within 14 seconds of requesting
it. For users using a broadband connection the target is that the
home page of the website should be displayed within 6 seconds of
requesting it.
Melton Borough Council aims to ensure
that its website conforms to the highest levels of the W3C Web
Accessibility Initiative (WAI) standards on website accessibility.
The Web Accessibility Initiative (WAI) develops strategies,
guidelines, and resources to help make the Web accessible to
everyone, regardless of technology or disability. Further
information is available from the
Worldwide Web Consortium.
Melton Borough Council collects feedback on the website via the
GovMetric "smiley faces" at the bottom of each web page. Customers
are invited to click on the relevant face according to whether they
think the web page is good, poor or average. This feedback is
collected by the web team, who use it to improve the service
offered by the website. Visit the GovMetric website for more
information.