Top FAQs

When is my next waste collection? 

You can use our online waste collection check service to see when your next waste collection is, what type of waste will be collected and the waste collection zone your property resides in. Please click on the link below to access the service.

When is my next waste collection?

I have received a form for the Register of Electors, what is it?

The form you have received relates to the register of electors.  Every year the council is required to ask every household who is eligible to register to vote at that address.  Please check the information pre-printed on the form.  If it is correct you can just sign the declaration, date the form and return it in the enclosed freepost envelope. If it isn’t correct, please make the necessary changes then sign the declaration, date the form and return it in the enclosed freepost envelope. More questions on this topic are answered here

Am I entitled to a Council Tax Discount?

Council Tax is calculated on the assumption that there are two adults living in the property. If only one person lives there, you are entitled to a 25% discount. Full-time students are entitled to 100% Council Tax discount. There are also discounts for various disabilities. For further information please use the contact details at the top of this page.

How do I claim Housing Benefit?

Housing and Council Tax Benefit can be claimed by calling Customer Services on 01664 502502 who will send you an application form or make you an appointment for an advisor to assist in filing in the application with you. For further information please use the contact details at the top of this page.

Where can I get a Planning Application form?

These can be downloaded from the Planning section of the website. You can also call Customer Services on 01664 502502 who will post one to you. For further information please use the contact details at the top of this page.

Search more FAQs here