Melton Borough Council

The Sale and Supply of Goods and Services

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and The Consumer Rights Act 2015 apply when you purchase goods and services from Melton Borough Council.

Terms of Business

Organisation Name
Melton Borough Council

Postal Address
Melton Borough Council
Parkside, Station Approach
Burton Street
Melton Mowbray
Leicestershire
LE13 1GH

Telephone Number
01664 502502

Email
contactus@melton.gov.uk

VAT Registration Number 115 3945 76

Nature of Business 
Melton Borough Council is a Local Authority operating in accordance with the Local Government Act 1972.

Description of the main characteristics of the goods or services
See the relevant webpage for more detail

Price of the goods or services 
See the relevant webpage for more detail

Delivery (where appropriate)
See the relevant webpage for more detail

Payment
You can pay with major debit cards over the phone or on our website. If you have an AllPay card you can make a payment at the Post Office or Paypoint outlet. You can also set up a standing order for making a one-off payment (please see the Pay section of our website for further details)

Information regarding after sales service and guarantees
See the relevant webpage for more detail

Right to cancel
For contracts that are not completed face to face at our office you have the right to cancel within 14 days without giving any reason. The cancellation period will expire 14 days from the day you contact Melton Borough Council and request the service.

To exercise the right to cancel you must inform us of your decision to cancel the contract by letter, fax, or email. You may use our cancellation form which is available on our website and at our main reception, but it is not compulsory.

To meet the cancellation deadline, you must send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation 
If you cancel your contract with us within the cancellation period, we will reimburse to you all payments received from you within 14 days.

If you authorised the service to be commenced within the 14 day cancellation period you will be liable for the cost of work carried out up to the point of cancellation. If the Council is liable for any associated costs incurred then a charge may be levied to cover these.

Please note the right to a refund only applies to the value of contracts over £42 in accordance with the 2013 regulations governing consumer contracts.  

Returns
Should you need to return a defective item or a damaged item then you have the right to return the item for a full refund including postage or a replacement.

If you receive the incorrect item please return it and then we will provide a full refund including postage.
 
Complaints
Please address your complaints to:
Melton Borough Council
Parkside, Station Approach
Burton Street
Melton Mowbray
Leicestershire 
LE13 1GH