Melton Borough Council

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My Account system upgrade update

We are making changes to My Account. If you have an existing My Account please check for an email from us with details about your new upgraded account.

Coronavirus (Covid-19)

What is COVID-19?

COVID-19 is a new illness that can affect your lungs and airways. It's caused by a virus called coronavirus.

Community Support hub

We have set up a dedicated Community Support Hub to bring together information and resources for our comunities. Please click on the button below to be taken there.

Community Support Hub - Covid -19

Health advice

In most cases, COVID-19 is mild but everyone should remain vigilant and carry on with good washing of hands and related personal hygiene measures.

Stay at home for seven days if you have either have a high temperature or a new continuous cough. This will help to protect others in your community while you are infectious.

Do not go to a GP surgery, pharmacy or hospital.

You do not need to contact NHS 111 to tell them you're staying at home.
 

Use the NHS 111 online coronavirus service if:  

  • You feel you cannot cope with your symptoms at home
  • Your condition gets worse
  • Your symptoms do not get better after 7 days

Use the online 111 coronavirus service.

Only call 111 if you cannot get help online.

More advice:
  • Giving your hands a good wash with soap and water is the most effective action you can take (but hand gels can be a good substitute)
  • Maintaining personal hygiene when coughing or sneezing is also important - use a tissue rather than your hands and then throw it away. You could also sneeze or cough into your elbow area rather than your hands
  • It is good general practice to use cleaning wipes to give your keyboard, desk, phone etc. the once over on a regular basis.

Coronavirus Information Service on WhatsApp

The Government has launched a Coronavirus Information Service on WhatsApp. The new free to use service aims to provide official, trustworthy and timely information and advice about coronavirus (COVID-19), and will further reduce the burden on NHS services. When using the service an automated 'chatbot' will provide information on coronavirus prevention and symptoms, the latest number of cases in the UK, advice on staying at home, travel advice and myth busting. More information can be found on the Government website.

To use the free GOV.UK Coronavirus Information Service on WhatsApp, simply add 07860 064422 in your phone contacts and then message the word 'hi' in a WhatsApp message to get started.

Customer services and contacting us

Our council offices have now closed to customers for everything other than essential and urgent contact. Non-essential visitors will be asked to get in touch with us by alternate means.

Many of our services are available through My Account. This is the quickest and easiest way to access the majority of our services.

You can also contact us on 01664 502502 or by email at contactus@melton.gov.uk

We are very busy and receiving lots of calls - so please be patient and avoid contacting us if your query is not urgent. 

Arrangements will be put in place for customers that arrive in our offices in crisis or affected by homelessness. 

Thank you for your support.

If you need additional support please visit our Community Support Hub (Covid-19).

Bulky waste collections

Our Bulky waste collections will restart from the week commencing 4 May 2020. See here for details of how to book and how the system will work due to the current COVID-19 restrictions.

Car Parking

Car Parking fees were reintroduced on June15. 

Although the car parks are open, all residents should still adhere to the Government's Staying alert and safe (social distancing) and Staying safe outside your home guidlines. Car parks should only be used to support essential travel, and when parking residents should be mindful to leave adequate space between each vehicle.  You can also use the new PayByPhone app so as not to have contact with the ticketing machines.

The Council owned car parks are as follows: Scalford Road, Burton Street, Mill Street, Wilton Road, St Mary's Way, Chapel Street and Waterfield Leisure Centre.

Children's Centres

The Children's centres at The Cove, The Edge and Fairmead are closed until further notice.

Council Tax

If you are concerned about paying your bill, there are options available around paying your council tax. Some people may also be eligible for Council Tax Support. We will be as flexible as we can and we are aware that many people have concerns at the moment due to the coronavirus pandemic. To find out more about the options available, please visit our dedicated Council Tax advice and support (Covid-19) page.

Education

For education queries please phone the Department for Education on 0800 046 8687 or email them at coronavirus@education.gov.uk (opening hours: 8am to 6pm Monday to Friday). 

It has been brought to our attention that some fraudsters are sending out a scam emails targetting parents and familiies, regarding free school meals. These emails will ask for bank details in order to supply your child with free school meals during this time. Do not reply to these emails. If you have any concerns contact your local school or the council offices. 

Employers and business

The Government have a dedicated page for employers and businesses in providing advice about COVID-19.

For more localised support for your business visit our Business Support Hub (Covid-19).

Food Handling Advice

If you are supporting those in your local community at this time by supplying or delivering food, depending upon the help you are offering you may need to register these activities, even if you are providing the food for free.  Advice and details of how to register is available on our COVID19 food safety pages..

Further information for community groups providing food is also available from the Food Standards Agency at www.food.gov.uk/safety-hygiene/providing-food-at-community-and-charity-events .

Green Waste Collection

The Green Waste Club is still in operation. 

Gretton Court

Gretton Court is closed to all but essential visitors until further notice.

Household waste and recycling sites

Leicestershire County Council have reopened some of their household waste and recycling centres with an appointment only service, the rest remain closed until further notice. For further information visit the Leicestershire County Council website. 

Housing repairs for our tenants

Non-emergency repairs, maintenance and home improvements are being suspended. Essential cases will still be completed and we will now be carrying out external repairs from week commencing June 22.

For more information please see our updated guidance on housing repairs for tenants.

Tenants with emergency repair requests can contact us on 01664 502502

Kerbside collections

Household waste and recycling will continue to be collected kerbside. Visit our waste and recycling webpages for full details of what goes in your bin. If you would like to show your support to our bin crew during this time why not download and colour in this poster and leave it where they can see it. 

Leisure Centres

Following government direction our leisure centres; Melton Sports Village & Waterfield Leisure Centre will remain closed for the foreseeable future with immediate effect. We will keep you advised of any further updates.

Melton Country Park

The cafe is open, offering takeway service only. The toilets and play facilities are still closed. The park remains open at this time and we ask that you follow the Government's Staying alert and safe (social distancing) and Staying safe outside your home guidlines when using it at all times. Please continue to check this page for any updates.

Museums and libraries

Leicestershire County Council have closed their museums and libraries. Please see the Leicestershire County Council website for more information.

Play areas

Play areas will re-open from 4 July 2020. Social distancing guidelines must be adhered to when using play areas, please read and follow signage that is in place.

 

Privacy Notices

We have developed some new Privacy Notices in relation to Coronavirus (COVID-19), regarding High Risk Groups, Community Volunteers and Employees.  

To view our Coronavirus (COVID-19) Privacy Notices click here.
 

Public toilets

The toilets at Wilton Road and St Mary's Way have now reopened, the toilets at Melton Country Park remain closed. We apologise for any inconvenience and will look to resume the services as soon as possible.

Skate Park

The skate park located at Play Close is now open.  Please remember to observe social distancing while using the park.  


For more localised support for your business visit our Business Support Hub (Covid-19).

Useful links

Social media

The following Twitter accounts will be regularly posting out the latest factual advice and information related to COVID-19:

 

Page last updated on 03.07.20