What is COVID-19?
COVID-19 is a new illness that can affect your lungs and airways. It's caused by a virus called coronavirus.
Community Support hub
We have set up a dedicated Community Support Hub to bring together information and resources for our comunities. Please click on the button below to be taken there.
In most cases, COVID-19 is mild but everyone should remain vigilant and carry on with good washing of hands and related personal hygiene measures.
Stay at home for seven days if you have either have a high temperature or a new continuous cough. This will help to protect others in your community while you are infectious.
Do not go to a GP surgery, pharmacy or hospital.
You do not need to contact NHS 111 to tell them you’re staying at home.
Use the NHS 111 online coronavirus service if:
- You feel you cannot cope with your symptoms at home
- Your condition gets worse
- Your symptoms do not get better after 7 days
Use the online 111 coronavirus service.
Only call 111 if you cannot get help online.
- Giving your hands a good wash with soap and water is the most effective action you can take (but hand gels can be a good substitute)
- Maintaining personal hygiene when coughing or sneezing is also important – use a tissue rather than your hands and then throw it away. You could also sneeze or cough into your elbow area rather than your hands
- It is good general practice to use cleaning wipes to give your keyboard, desk, phone etc. the once over on a regular basis.
Coronavirus Information Service on WhatsApp
The Government has launched a Coronavirus Information Service on WhatsApp. The new free to use service aims to provide official, trustworthy and timely information and advice about coronavirus (COVID-19), and will further reduce the burden on NHS services.When using the service an automated ‘chatbot’ will provide information on coronavirus prevention and symptoms, the latest number of cases in the UK, advice on staying at home, travel advice and myth busting. More information can be found on the Government website.
To use the free GOV.UK Coronavirus Information Service on WhatsApp, simply add 07860 064422 in your phone contacts and then message the word ‘hi’ in a WhatsApp message to get started.
Customer services and contacting us
Our council offices have now closed to customers for everything other than essential and urgent contact. Non-essential visitors will be asked to get in touch with us by alternate means.
Many of our services are available through My Account. This is the quickest and easiest way to access the majority of our services.
You can also contact us on 01664 502502 or by email at email@example.com
We are very busy and receiving lots of calls – so please be patient and avoid contacting us if your query is not urgent.
Arrangements will be put in place for customers that arrive in our offices in crisis or affected by homelessness.
Thank you for your support.
If you need additional support please visit our Community Support Hub (Covid-19).
Bulky waste collections
We are suspending our bulky waste collections from Monday 23 March. We will therefore not be taking any bookings for collections until further notice. We apologise for any inconvenience and will resume the service as soon as possible.
In line with government guidance, free parking has been introduced on Council owned carparks to support NHS workers and those helping vulnerable people.
Although the car parks remain open, all residents should still adhere to the government guidelines on social-distancing. Car parks should only be used to support essential travel, and when parking residents should be mindful to leave adequate space between each vehicle.
This decision will be reviewed on a regular basis and amended to reflect any changes in the guidance.
The Council owned car parks are as follows: Scalford Road, Burton Street, Mill Street, Wilton Road, St Mary’s Way, Chapel Street and Waterfield Leisure centre.
The Children's centres at The Cove, The Edge and Fairmead are closed until further notice.
For education queries please phone the Department for Education on 0800 046 8687 or email them at firstname.lastname@example.org (opening hours: 8am to 6pm Monday to Friday).
It has been brought to our attention that some fraudsters are sending out a scam emails targetting parents and familiies, regarding free school meals. The emails will ask for bank details in order to supply your child with free school meals during this time. Do not reply to these emails. If you have any concerns contact your local school or the council offices.
Employers and business
Green Waste Collection
The Green Waste Club is still in operation.
Gretton Court is closed to all but essential visitors until further notice.
Household waste and recycling sites
Housing repairs for our tenants
All non-emergency repairs, maintenance and home improvements are being suspended. Essential cases will still be completed.
For more informations please see our updated guidance on housing repairs for tenants.
Tenants with emergency repair requests can contact us on 01664 502502
Household waste and recycling will continue to be collected kerbside however we are unable to take small electricals. You can still place your textiles next to your bin on its scheduled collection day.
Following government direction our leisure centres; Melton Sports Village & Waterfield Leisure Centre will remain closed for the foreseeable future with immediate effect. We will keep you advised of any further updates.
Melton Country Park
The cafe and toilets at the Country Park are closed. The park remains open at this time and we ask that you follow the government guidelines on social distancing when using it at all times. Please continue to check this page for any updates.
Museums and libraries
Leicestershire County Council have closed their museums and libraries. Please see the Leicestershire County Council website for more information.
Our play areas are all closed until further notice.
The toilets at Wilton Road and St Mary's Way are closed until further notice, the toilets at Melton Country Park are also closed. We apologise for any inconvenience and will look to resume the services as soon as possible.
For more localised support for your business visit our Business Support Hub (Covid-19).
- Stay at home advice
- Overview of COVID-19
- NHS 111 - specific COVID-19 page
- Leicestershire County Council Coronavirus updates
- Number of COVID-19 cases and risk in the UK
- COVID-19: track coronavirus cases (broken down into local authority areas)
- Common questions answered about COVID-19
- Travel advice
- Government's new Coronavirus Infromation Service on WhatsApp
- Education queries - phone the Department for Education on 0800 046 8687 or email them at email@example.com (opening hours: 8am to 6pm Monday to Friday)
The following Twitter accounts will be regularly posting out the latest factual advice and information related to COVID-19:
- Public Health England (@PHE_UK)
- Department of Health and Social Care (@DHSCgovuk)
- NHS England (@NHSEngland) – the NHS advises to only trust NHS organisations on Twitter that are ‘blue-tick verified’
Page last updated on 30.03.20