Melton Borough Council

The online payment system is currently out of action

We are currently unable to take payments online and by telephone. We can still accept payments by Bank Transfer, Cheque and using your AllPay card. We apologise for any inconvenience this may cause.

Unhappy with your benefit and/or support decision

 If you are unhappy about your housing benefit and council tax support decision you can ask us to..

  • Explain our decision to you
  • Look at the decision again (this is known as a reconsideration)

Please complete the form below to ask us to explain or look at our decision again

If you are still unhappy with the decision you can appeal. This must be received within one month of the date you received your last decision notice.

What happens next

The decision you are unhappy with will be looked at again and we will write to you with the outcome.

If you have appealed and we can not change our decision we will send your appeal to the Tribunal Service.