Changes you must report
If you receive direct payment of housing benefit for a tenant, you have a duty to report to us any changes in your tenant's circumstances that you become aware of which could affect their housing benefit.
You are not expected to intrude on your tenant's privacy, but you are expected to report a change that you could reasonably know about.
- Any change in the tenant's address (including changing rooms in a house)
- People joining or leaving the tenant's household
- Any change in rent charged or services provided
- Any obvious change in the tenant's income that you could reasonably be expected to be aware of
It is a criminal offence for a person dishonestly or without reasonable excuse to fail to notify a change of circumstances that the law requires them to report. This applies to landlords and agents as well as tenants.