Report a missed bin collection
Before reporting a missed bin collection please make sure that you have read our privacy notice.
What to do if your bin is not emptied
Our collection crews empty bins up until 5pm. If your bin is not emptied by this time, it is possible it has been missed.
Please check your calendar because your collection will change if it is a bank holiday. You can view your calendar here.
We will not empty your bin if:
- It' is not at the collection point by 7:30am.
- It contains the wrong materials. View what can go in your bin here.
Please note, side waste alongside your black bin will only be collected if prior arrangements have been made.
Report your missed bin
We may have missed your bin by mistake, for which we apologise. Please report this to us within 24 hours on the next working day after the collection was due, by using the form below.
You can report a missed bin using our online report form.
You can now track the progress of your report through registering for our My Account service.
Registering for an account is easy and will allow you to securely access our services 24/7.
To report your missed bin you will need:
- your address details
- the planned date of your collection
What happens next?
We will return to collect your bin within 48 hours. Please leave your bin at the collection point until it is emptied.
If you fail to report your missed bin within 24 hours of your scheduled collection day, unfortunately we will be unable to return. Your bin will be emptied on your next scheudled collection day.