Report a missed bin collection
Before reporting a missed bin collection please make sure that you have read our privacy notice.
Wheeled bins for recycling and refuse should be emptied on the scheduled collection day. All collections are fortnightly and start at 7:30 am, please place your bin out for collection by this time.
You can only report a missed bin within 24 hours of the missed collection date, Incidents reported after 24 hours will not be collected.
When we are advised of a missed bin, we will return to empty it within one working day of notification. Our working days are Monday to Friday, with the exception of Bank Holiday Monday's where all collections move on a day including Saturday.