Request help with putting your bins out
What is an assisted bin collection?
An assisted collection is when our waste crew collect, empty and return your bins to the storage position at an agreed location on your property.
If you have difficulty moving your wheeled bins yourself, please let us know so that we can arrange for a member of our crew to help out on collection day.
Our service is designed for anyone who is physically unable to move the wheeled bin or bags and no one else such as a neighbour, friend or family member can help. We can arrange for an assisted collection on a temporary basis, or on a long-term basis depending on your circumstances.
Apply for an assisted bin collection
If you would like to arrange an assisted collection please complete our online form, located at the bottom of this page.
To apply for an assisted collection you will need:
- your address and contact information
- to tell us why you need an assisted collection, and for how long for
What happens next?
Once we have your request we will contact you to let you know if your application has been successful and when your assisted collection will commence.
Before you apply please make sure you have read our privacy notice.