Customer satisfaction feedback
GovMetric is the tool we use to collect information on how you feel about the service we provide on our website and when you contact us by telephone.
After every telephone call that is dealt with by our Customer Contact Centre - 01664 502502 - you will be asked if you would like to take part in a short survey. You will be put through to an automated survey which should take no longer than 30 seconds to complete.
This information tells us what you thought of the service you received from our Customer Services team. We use this information to improve how we deliver our services by continuing to do what we do well or making changes where you felt you haven't received the quality of service you were expecting. We publish the result of your feedback on our GovMetric page
On the side of every page of our website we offer a simple way for you to rate that page using 'faces'.
It's an effective way for us to find out what you think of the information on our website. It tells us what works well and what needs to be improved.
When you rate a page, you also have the option to provide further information - this ensures we concentrate on areas most in need of improvement or lets us know where we are getting things right. We look at every comment we receive make sure we respond or take action as soon as we can.
Sometimes it means we need to make a quick fix for example change the wording in some text but other times your feedback may require us to do quite a bit of work before we can make things better.