Melton Borough Council

Severn Trent report

UPDATE: Severn Trent have informed that the issues with low water pressure or no supply in the LE13 area have now been resolved. If you are still experiencing problems please contact STW directly

Customer satisfaction feedback

Face to Face contact results 2017

gov metric feedback icon

Please find below the breakdown of Govmetric feedback provided by 283 Face to Face Customers at our Parkside Building over the past 6 months - from May 2017 to October 2017:

 

May 2017

Total number of Respondents - 49 :

 

gov metric smiley faces

30 "Good" - 61%

11 "Average" - 22%

 8 "Poor" - 16% 

 

 

June 2017 

Total number of Respondents - 38 :

 

gov metric smiley faces

19 "Good" - 50% 

 12 "Average" - 32%

  7 "Poor" - 18% 

 

 

July 2017 

Total number of Respondents - 48

 

 

gov metric smiley faces

35 "Good" - 73% 

 6 "Average" - 12%

 7 "Poor" - 15%

 

 

August 2017 

Total number of Respondents - 69

 

gov metric smiley faces

40 "Good" - 58%

17 "Average" - 25%

12 "Poor" - 17%  

 

 

September 2017

Total number of respondents - 33 :

 

gov metric smiley faces    22 "Good" - 67% 

    4 "Average" - 12% 

     7 "Poor" - 21%

 

 

October 2017

Total number of respondents - 46: 

 

gov metric smiley faces  22 "Good" - 48% 

  11  "Average" - 24% 

  13 "Poor" - 28%