Melton Borough Council

My Account downtime - Thurs 22nd to Fri 23rd Feb 2018

Due to routine maintenance My Account will be unavailable from Thursday 22nd February to Friday 23rd February. We apologise for any inconvenience this may cause. Thank you for your patience

Customer satisfaction feedback

Face to Face contact results 2017/2018

gov metric feedback icon

Please find below the breakdown of Govmetric feedback provided by 347 Face to Face Customers at our Parkside Building over the past 6 months - from August 2017 to January 2018:

 

January 2018

Total number of respondents - 62 :

 

gov metric smiley faces     50 "Good" - 81%

     4 "Average" - 6%

     8 "Poor" - 13% 

 

 

December 2017 

Total number of respondents - 55 :

 

gov metric smiley faces     48 "Good" - 87%

     3 "Average" - 5%

     4 "Poor" - 7% 

 

 

November 2017 

Total number of respondents - 82 :

 

gov metric smiley faces

    59 "Good" - 72%

    13 "Average" - 16%

   10 "Poor" - 12% 

 

 

October 2017

Total number of respondents - 46: 

 

 gov metric smiley faces 22 "Good" - 48% 

  11  "Average" - 24% 

  13 "Poor" - 28%

 

 

September 2017

Total number of respondents - 33 :

 

gov metric smiley faces    22 "Good" - 67% 

    4 "Average" - 12% 

     7 "Poor" - 21%

 

 

 

August 2017 

Total number of respondents - 69

 

gov metric smiley faces

40 "Good" - 58%

17 "Average" - 25%

12 "Poor" - 17%