Melton Borough Council

Customer satisfaction feedback

Face to Face contact results 2018

gov metric feedback icon

Please find below the breakdown of Govmetric feedback provided by 455  Face to Face Customers at our Parkside Building over the past 6 months - from February to July 2018:

 

July 2018

Total number of respondents - 101:

 

gov metric smiley faces     72 "Good" - 71%

     7 "Average" - 7%

     22 "Poor" - 22% 

 

 

June 2018

Total number of respondents -  81 :

 

gov metric smiley faces     56 "Good" -  69%

     18 "Average" - 22% 

     7 "Poor" - 9%

     

 

May 2018 

Total number of respondents - 77 :

 

gov metric smiley faces

    59 "Good" - 77%

    6 "Average" - 8%

   12 "Poor" - 16% 

 

 

April 2018

Total number of respondents - 65: 

 

 gov metric smiley faces 49 - "Good" - 75 % 

  12  "Average" - 18% 

  4 "Poor" - 6%

 

 

March 2018

Total number of respondents - 53 :

 

gov metric smiley faces    47 "Good" - 89% 

    3 "Average" - 6% 

    3 "Poor" - 6%

 

 

 

February 2018

Total number of respondents - 78 

 

gov metric smiley faces

  60 "Good" - 77% 

  8 "Average" - 10% 

  10 "Poor" - 13%