Melton Borough Council

Customer satisfaction feedback

Face to Face contact results 2017/2018

gov metric feedback icon

Please find below the breakdown of Govmetric feedback provided by 395 Face to Face Customers at our Parkside Building over the past 6 months - from November 2017 to April 2018:

 

April 2018

Total number of respondents - 65: 

 

 gov metric smiley faces 49 - "Good" - 75 % 

  12  "Average" - 18% 

  4 "Poor" - 6%

 

 

March 2018

Total number of respondents - 53 :

 

gov metric smiley faces    47 "Good" - 89% 

    3 "Average" - 6% 

    3 "Poor" - 6%

 

 

 

February 2018

Total number of respondents - 78 

 

gov metric smiley faces

  60 "Good" - 77% 

  8 "Average" - 10% 

  10 "Poor" - 13%  

 

 

 

January 2018

Total number of respondents - 62 :

 

gov metric smiley faces     50 "Good" - 81%

     4 "Average" - 6%

     8 "Poor" - 13% 

 

 

December 2017 

Total number of respondents - 55 :

 

gov metric smiley faces     48 "Good" - 87%

     3 "Average" - 5%

     4 "Poor" - 7% 

 

 

November 2017 

Total number of respondents - 82 :

 

gov metric smiley faces

    59 "Good" - 72%

    13 "Average" - 16%

   10 "Poor" - 12%