Melton Borough Council

Customer satisfaction feedback

Govmetric Telephone contact results 2017

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Please find below the breakdown of Govmetric feedback provided by 241 customers following telephone contact with Customer Services over the past 6 months - from July 2017 to December 2017.

 

December 2017

Total number of respondents - 15

 

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    15 "Good" - 100%

     0 "Average" - 0% 

     0 "Poor" - 0% 

 

 

November 2017

Total number of respondents - 25

 

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    24 "Good" - 96%

     1 "Average" - 4% 

     0 "Poor" - 0% 

 

 

October 2017

Total number of respondents - 14

 

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  12  "Good" - 86%

  2 "Average" - 14%

  0 "Poor" - 0% 

 

 

September 2017

Total number of respondents - 5

gov metric smiley faces  4 "Good" - 80%

  0 "Average" - 0%

  1 "Poor" - 20%

 

 

August 2017  

Total number of Respondents - 6 :

 

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   6 "Good" - 100% 

   0 "Average" - 0%

   0 "Poor" - 0% 

 

 

 

July 2017

Total number of Respondents -  59

 

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 56 "Good" - 95%

  2 "Average" - 3%

  1 "Poor" - 2%