Melton Borough Council

My Account downtime - Sun 19th Nov 2017

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Customer satisfaction feedback

Govmetric Telephone contact results 2017

gov metric feedback icon

Please find below the breakdown of Govmetric feedback provided by 284 customers following telephone contact with Customer Services over the past 6 months - from May 2017 to October 2017.

 

 May 2017 

Total number of Respondents - 27

 

gov metric smiley faces

 25 "Good" - 93% 

  0 "Average" - 0%

  2 "Poor" - 7% 

 

 

June 2017

Total number of Respondents - 56 :

 

 

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 55 "Good" - 98%

 1 "Average" - 2%

   0 "Poor" - 0%  

 

 

 

July 2017

Total number of Respondents -  59

 

gov metric smiley faces

 56 "Good" - 95%

  2 "Average" - 3%

  1 "Poor" - 2% 

 

 

August 2017  

Total number of Respondents - 6 :

 

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6 "Good" - 100% 

0 "Average" - 0%

0 "Poor" - 0% 

 

 

 

September 2017

Total number of respondents - 5

gov metric smiley faces  4 "Good" - 80%

  0 "Average" - 0%

  1 "Poor" - 20%

 

 

October 2017

Total number of respondents - 14

 

gov metric smiley faces

  12  "Good" - 86%

  2 "Average" - 14%

  0 "Poor" - 0%