Melton Borough Council

Customer satisfaction feedback

Govmetric Telephone contact results 2018

gov metric feedback icon

Please find below the breakdown of Govmetric feedback provided by 1006 customers following telephone contact with Customer Services over the past 6 months - from  March to August 2018.

 

August  2018  

Total number of Respondents - 57 :

 

gov metric smiley faces

    53  "Good" - 93% 

     3 "Average" - 5%

     1 "Poor" - 2%

 

 

July 2018

Total number of respondents - 116 :

 

gov metric smiley faces

    103 "Good" - 89%

     12 "Average" - 10% 

     1 "Poor" - 1% 

 

 

June 2018

Total number of respondents - 166

 

gov metric smiley faces

    117 "Good" - 70%

     46 "Average" - 28% 

     3 "Poor" - 2% 

 

 

May 2018

Total number of respondents - 190

 

gov metric smiley faces

    160 "Good" - 84%

     26  "Average" - 14% 

     4 "Poor" - 2% 

 

 

April 2018

Total number of respondents - 259

 

gov metric smiley faces

  218  "Good" - 84%

  39 "Average" - 15%

  2 "Poor" - 1% 

 

 

March 2018

Total number of respondents - 218

gov metric smiley faces  170 "Good" -  78%

  45 "Average" - 21%

  3 "Poor" - 1%