Melton Borough Council

Customer satisfaction feedback

Govmetric Telephone contact results 2017/2018

gov metric feedback icon

Please find below the breakdown of Govmetric feedback provided by 1243 customers following telephone contact with Customer Services over the past 6 months - from  December 2017 to May 2018.

 

May 2018

Total number of respondents - 190

 

gov metric smiley faces

    160 "Good" - 84%

     26  "Average" - 14% 

     4 "Poor" - 2% 

 

 

April 2018

Total number of respondents - 259

 

gov metric smiley faces

  218  "Good" - 84%

  39 "Average" - 15%

  2 "Poor" - 1% 

 

 

March 2018

Total number of respondents - 218

gov metric smiley faces  170 "Good" -  78%

  45 "Average" - 21%

  3 "Poor" - 1%

 

 

February 2018  

Total number of Respondents - 214 :

 

gov metric smiley faces

    161 "Good" - 75% 

     45 "Average" - 21%

     8 "Poor" - 4%

 

 

January 2018

Total number of respondents - 347 :

 

gov metric smiley faces

    309 "Good" - 89%

     34 "Average" - 10% 

     1 "Poor" - 4% 

 

 

December 2017

Total number of respondents - 15

 

gov metric smiley faces

    15 "Good" - 100%

     0 "Average" - 0% 

     0 "Poor" - 0%