Melton Borough Council

My Account downtime - Sun 19th Nov 2017

Due to routine maintenance My Account will be unavailable on Sunday 19th November between 3.00pm to 7.00pm. We apologise for any inconvenience this may cause. Thank you for your patience.

Customer service standards

We are committed to delivering a high stand of customer service to all our customers.  

We will :

  • Be polite, helpful, open and honest
  • Treat everyone fairly and with respect
  • Aim to answer your query at the first point of contact whenever possible
  • Provide information that is clear and easy to understand
  • Provide a translation service if needed
  • Make the best use of technology to enable you to serve yourself including out of normal office hours.
  • Regularly ask our customers for feedback bout our customer service
  • Publish and use feedback to improve our services 

We would like you to :

  • Treat our staff with courtesy and respect
  • Keep appointments that are made for you or give us at least 24 hours notice if you need to rearrange it.
  • Provide us with the information we need to deal with you enquiry promptly
  • Give us feedback and views to help us improve

Further information is available in our Service Strategy for Customers