Customer service standards
We are committed to delivering a high stand of customer service to all our customers.
We will :
- Be polite, helpful, open and honest
- Treat everyone fairly and with respect
- Aim to answer your query at the first point of contact whenever possible
- Provide information that is clear and easy to understand
- Provide a translation service if needed
- Make the best use of technology to enable you to serve yourself including out of normal office hours.
- Regularly ask our customers for feedback bout our customer service
- Publish and use feedback to improve our services
We would like you to :
- Treat our staff with courtesy and respect
- Keep appointments that are made for you or give us at least 24 hours notice if you need to rearrange it.
- Provide us with the information we need to deal with you enquiry promptly
- Give us feedback and views to help us improve
Further information is available in our Service Strategy for Customers