Melton Borough Council


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Customer service standards

We are committed to delivering a high stand of customer service to all our customers.  

We will :

  • Be polite, helpful, open and honest
  • Treat everyone fairly and with respect
  • Aim to answer your query at the first point of contact whenever possible
  • Provide information that is clear and easy to understand
  • Provide a translation service if needed
  • Make the best use of technology to enable you to serve yourself including out of normal office hours.
  • Regularly ask our customers for feedback bout our customer service
  • Publish and use feedback to improve our services 

We would like you to :

  • Treat our staff with courtesy and respect
  • Keep appointments that are made for you or give us at least 24 hours notice if you need to rearrange it.
  • Provide us with the information we need to deal with you enquiry promptly
  • Give us feedback and views to help us improve

Further information is available in our Service Strategy for Customers