Melton Borough Council

Customer satisfaction feedback

Face to Face contact results 2017/2018

gov metric feedback icon

Please find below the breakdown of Govmetric feedback provided by 376 Face to Face Customers at our Parkside Building over the past 6 months - from October 2017 to March 2018:

 

March 2018

Total number of respondents - 53 :

 

gov metric smiley faces    47 "Good" - 89% 

    3 "Average" - 6% 

    3 "Poor" - 6%

 

 

 

February 2018

Total number of respondents - 78 

 

gov metric smiley faces

  60 "Good" - 77% 

  8 "Average" - 10% 

  10 "Poor" - 13%  

 

 

 

January 2018

Total number of respondents - 62 :

 

gov metric smiley faces     50 "Good" - 81%

     4 "Average" - 6%

     8 "Poor" - 13% 

 

 

December 2017 

Total number of respondents - 55 :

 

gov metric smiley faces     48 "Good" - 87%

     3 "Average" - 5%

     4 "Poor" - 7% 

 

 

November 2017 

Total number of respondents - 82 :

 

gov metric smiley faces

    59 "Good" - 72%

    13 "Average" - 16%

   10 "Poor" - 12% 

 

 

October 2017

Total number of respondents - 46: 

 

 gov metric smiley faces 22 "Good" - 48% 

  11  "Average" - 24% 

  13 "Poor" - 28%