We do install our equipment in person during office hours at a time convenient to you not us.
We do use a small team of highly skilled operators in our Control Centre. With a small team we offer a more personal approach we see our customers as an individual and never a number
We do supply direct contact information for your lifeline officer.
We do carry out an annual check on the equipment, again at a convenient time for you. But customers can contact the lifeline officer direct at any time during office hours with any concerns or questions they may have.
We do visit within 24 hrs should you experience a problem with the equipment. If the problem cannot be resolved we always replace on the same day.
We do work closely with our colleagues within Melton Borough Council and Partner Agencies any queries or referrals you or your family may have for extra care and support can be carried out on your behalf if needed.