Melton Borough Council

Privacy Notices

Benefits - Privacy Notice

Melton Borough Council - Privacy Notice:

Benefits

Who we are

Melton Borough Council uses your personal data to provide you with the Benefits Service.

Our Data Protection Officer is the Corporate Improvement Manager at Parkside, Station Approach, Burton Street, Melton Mowbray, Leicestershire LE13 1GH. They can be emailed at dataprotectionofficer@melton.gov.uk

Why we process your data

Our Benefits Service can process your personal data under the Local Government Act 1972 and the Localism Act 2011, and specifically under the Social Security Contributions and Benefits Act 1992, Housing Benefit regulations as amended in 2006, and the Council Tax Support Regulations 2013.

It processes your data for the following purposes:

  • To provide an application system for customers to apply for Housing Benefit and/or Council Tax Support

Who we share your data with

We sometimes share your data with the following organisations:

  • Other public authorities and public partnerships (e.g. councils, schools, NHS providers, Police, government departments etc.)

We take part in the Cabinet Office's National Fraud Initiative: a data matching exercise to assist in the prevention and detection of fraud. To see what we must give the Minister for the Cabinet Office, click here.
 

How we keep your data secure in other countries

Where the Council transfers your data to any organisation in a third country or international organisation (e.g. using Cloud storage) appropriate or suitable safeguards will be written into the contract. You can ask for a copy of the contracts here

How long we keep your data for

We are required to keep your data for 6 years.

Your rights

You have the following rights:

  • To ask for a copy of the data we hold on you
  • To ask us to delete data on you that we no longer need
  • To ask us to correct data about you that is wrong
  • To ask us to stop processing your data temporarily if you think it is wrong until we work out what is correct
  • To ask us to let you take a copy of your data in a portable format to another organisation

You can put in a request for any of these here

The basis for processing your data is statutory, and failure to provide such data would mean that we would be unable to pay you your benefits.

Profiling and automated decisions

The Council does not currently undertake any profiling activities or take automated decisions about you.

How to complain

You can complain to the Council here. If you are not happy with our response, you can request a review, and if, after that, you are still unsatisfied, you can then take the matter to the Information Commissioner’s Office