To report a repair please call our customer services team on 01664 502502 you will be asked to provide:
- Your name
- Contact details
- Detailed description of the fault
- How to access you property (for repairs work to take place)
Priority A - Emergencies: The repair will be responded to within 24 hours.
Priority B - Urgent: Repair to be completed within 3 days.
Priority C - Urgent: Repair to be completed within 7 days.
Priority E - Routine: An appointment will be made and completed within 28 days.
If your repair is a Priority C or E, you will be telephoned by the contractor to arrange a visit.
If the operative is unable to gain access to your property, they will leave a card with contact details in order for you to arrange a new time for the work to be carried out.