Melton Borough Council

Green Waste Club - Biffa Service 2019 Subscription Renewals

New, existing and potential Green Waste Club members are advised to contact Biffa Garden Waste Club directly on 0800 0858 286 to discuss any questions they may have regarding the service.

Housing repairs

To report a repair please call our customer services team on 01664 502502 you will be asked to provide:

  • Your name
  • Address
  • Contact details
  • Detailed description of the fault
  • How to access you property (for repairs work to take place) 

Repair categories

Priority A - Emergencies: The repair will be responded to within 24 hours.

Priority C - Urgent: Repair to be completed within 7 days.

Priority E - Routine: An appointment will be made and completed within 28 days.

If your repair is a Priority C or E, you will be telephoned by the contractor to arrange a visit.  

If the operative is unable to gain access to your property, they will leave a card with contact details in order for you to arrange a new time for the work to be carried out.

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