Melton Borough Council

My Account system upgrade update

We are making changes to My Account. If you have an existing My Account please check for an email from us with details about your new upgraded account.

Housing repairs

Please note: all non-emergency repairs, maintenance and home improvements are being suspended until further notice. Essential cases will still be completed.

Tenants with emergency repair requests can contact us on 01664 502502
 

Important changes to the repairs service (Covid-19)

To report a repair please call our customer services team on 01664 502502 you will be asked to provide:

  • Your name
  • Address
  • Contact details
  • Detailed description of the fault
  • How to access you property (for repairs work to take place) 

Repair categories

Priority A - Emergencies: The repair will be responded to within 24 hours.

Priority C - Urgent: Repair to be completed within 7 days.

Priority E - Routine: An appointment will be made and completed within 28 days.

If your repair is a Priority C or E, you will be telephoned by the contractor to arrange a visit.  

If the operative is unable to gain access to your property, they will leave a card with contact details in order for you to arrange a new time for the work to be carried out.

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