Melton Borough Council

Me and My Learning receives accreditation for services provided to the community

Published Tuesday, 20th March 2018 Me and My Learning

The award winning Me and My Learning service has received accreditation for the prestigious Matrix Standard.

The Matrix Standard is the unique quality framework for organisations to assess and measure their information, advice and guidance services, which ultimately supports individuals in the choice of career, learning and work life goals

Me and My Learning, established by Melton Borough Council in 2014, was set up to offer people support and advice needed in order to become financially, socially and digitally independent.  

Councillor Alan Pearson (pictured below), Chair of the Community and Social Affairs Committee said:
“We are delighted that Me and My Learning has received this well-deserved recognition and praise. They provide an essential service within our community, and we’re extremely proud of the work the team over at Phoenix House have achieved.  It’s fantastic knowing that there is a place for everyone in the community to consult when in need of advice, support or skills to help achieve employment and independence.”

Cllr pearson

The independent report mentioned that the quality of the delivery of these services helped to increase the “confidence and self-worth” of those who use Me and My Learning; adding that the programme gives “economic benefits” and “value to society”. The workforce in particular was praised for their work. After interviewing members of the public who work with mentors at Me and My Learning.  The report concluded that the mentors go the “extra mile” and consistently support the users of the service.

Over a two day period of assessment, the evaluator identified quality in delivery of Me and My Learning’s services which include:
•    mental health support
•    drug and alcohol support
•    financial advice
•    employability and acquiring skills to increase employability 

The report included further quotes to suggest that the Me and My Learning programme is life changing to many people as a result of the resources and hard working staff, who’s approach to offering help follows an “ethos” rather than a list of guidelines.

Tony, who was supported into employment last year by Me and My Learning, said “Without the help of this place here, I could have fallen down the wayside. My life’s got better now because I’ve got a job. If I can give you some advice it would be to use Me and My Learning”.

For more information about Me and My Learning and the services they provide, please follow the link below:


For more information please contact:

Name:  Sarah-Jane O’Connor – HR and Communications Manager 
Melton Borough Council
Telephone: 01664 502460


Additional Information :