Melton Borough Council

My Account system upgrade update

We are making changes to My Account. If you have an existing My Account please check for an email from us with details about your new upgraded account.

Cabinet to consider the Corporate Debt policy.

Published Wednesday, 11th March 2020

Cabinet are due to discuss the Corporate Debt Policy and consider the new proposed plans in their meeting on 18 March.

One of the key priorities of the Council’s new Corporate Strategy 2020-2024, which launches next month, is improving its approach to debt management.

The Corporate Debt  policy is designed to support the maximisation of debt collection through adopting a fair, proportionate and consistent approach, taking personal circumstances into account coupled with a firm and efficient process of escalation where appropriate

Cllr Ronnie de Burle, Portfolio holder for Corporate Finance and Resources, said “The Council have a legal duty, on behalf of the residents and taxpayers, to recover funds owed to them. This new policy, if approved, will set out the Council’s new expectations of debtors, and place responsibility back onto the individual to manage their own finances and financial commitments. We want residents to understand that we take debt recovery seriously and we will pursue funding owed to us as it detracts from funding available for our resident services. However, we still maintain that the most vulnerable in our community should be supported and will manage debt collection on a case by case basis factoring in individual circumstances”.

The Council is keen to serve the public, and secure the funding due to it, on their behalf whilst preventing debt where possible through excellent customer care and providing ongoing support where relevant.

The aim of this new policy is to reduce debts owed to the Council, through seeking payments in advance, reviewing systems to make it easier to pay, and to identify those who may face difficulty repaying at an earlier stage. The policy will ensure that support plans are implemented  sooner and those who may face difficulty will be actively encouraged to contact the council  to help to reduce the effect of debt and  potential debtors will be signposted  to advice agencies and other sources of available support.



For more information please contact: