Information on Coronavirus

Test and trace support payment scheme

To support residents whose earnings are affected by staying at home and isolating, the Government has set up the Test and Trace Support Payment Scheme, where eligible residents can apply for a Test and Trace Support Payment of £500.

Am I eligible for a Test and Trace Support Payment?

The ‘main’ Test and Trace Support Payment is for people who live the Melton Borough and:

  1. have been told to self-isolate by NHS Test and Trace or the NHS COVID-19 app because they have tested positive for COVID-19; or
  2. have been told to self-isolate by NHS Test and Trace or the NHS COVID-19 app because they have been identified as a close contact of someone who has tested positive and are not fully vaccinated.

And they need to:

  • have responded to a message from NHS Test and Trace and have provided any legally required information, such as details of their close contacts.
  • be employed or self-employed.
  • be unable to work from home and will lose income because of self-isolating; and
  • be currently receiving, or are the partner in the same household as someone who is receiving, at least one of the following benefits:

    Universal Credit
    Income-related Employment and Support Allowance
    Housing Benefit
    Income Support
    Income based Job Seeker’s Allowance
    Pension Credit

A parent or guardian of a young person who is required to self-isolate may be eligible for a ‘main’ payment if they live in England and meet the following criteria (even if they are fully vaccinated):

  • they are the parent or guardian of a young person in the same household who is self-isolating and need to take time off work to care for them.
  • they are unable to work from home and will lose income.
  • the young person has either:
    Tested positive for COVID-19 and is aged 15 or under, or aged 25 or under with an Education, Health and Care (EHC) Plan
    Been identified as a close contact of someone with COVID-19 (by NHS Test and Trace, their education or care setting or the NHS COVID-19 app), is aged 18-25, is not fully vaccinated and has an EHC Plan.
    Normally attends an education or care setting.
  • The parent or guardian meets all the other criteria for a 'main' payment.

Discretionary Payments

You may be eligible for a discretionary payment if you meet all the eligibility criteria above, but:

  • you do not currently receive any of the benefits listed above, and
  • you will face severe financial hardship because of not being able to work while you are self-isolating.

We recommend you check our discretionary policy to see if you meet all of the eligibility criteria, before making an application.

Discretionary payments can be applied for by clicking on the 'apply now' button at the end of this page. 

How can I apply?

Click on the button below to make an application, if you have not already done so you will need to sign up to a My Account before completing the application.

Who is not eligible?

You will not be eligible for the scheme if you:

  • Are quarantining after travelling abroad (unless you test positive during the 14-day quarantine period).
  • Continue to receive full wages while you are self-isolate.
  • Can work from home during a period of self-isolation.
  • Have not received a notification (text, email, phone call or letter) from NHS Test and Trace telling you to self-isolate, providing you with a Test and Trace Account ID.
  • You do not apply within 42 days of your isolation period starting.
Downloads
Last updated 15 September 2021
Related pages
A to Z of Council Services
Feedback button