Information on Coronavirus

Council services

What is COVID-19?

COVID-19 is a new illness that can affect your lungs and airways. It's caused by a virus called coronavirus. 

Customer services and contacting us

Our council offices are open for pre-arranged appointments only. To maintain customer safety, appointments will only be offered to those who cannot resolve their request by alternative means and we ask that you contact us online or via phone before visiting the offices.

Many of our services are available through My Account. This is the quickest and easiest way to access the majority of our services.

You can also contact us on 01664 502502 or by email at contactus@melton.gov.uk

Arrangements will be put in place for customers that arrive in our offices in crisis or affected by homelessness.  

Council Tax

If you are concerned about paying your bill, there are options available around paying your council tax. Some people may also be eligible for Council Tax Support. We will be as flexible as we can and we are aware that many people have concerns at the moment due to the coronavirus pandemic. To find out more about the options available, please visit our dedicated Council Tax advice and support (Covid-19) page.
 

Education

For education queries please phone the Department for Education on 0800 046 8687 or email them at coronavirus@education.gov.uk (opening hours: 8am to 6pm Monday to Friday). 

It has been brought to our attention that some fraudsters are sending out a scam emails targeting parents and families, regarding free school meals. These emails will ask for bank details in order to supply your child with free school meals during this time. Do not reply to these emails. If you have any concerns contact your local school or the council offices. 

Employers and business

The Government have a dedicated page for employers and businesses in providing advice about COVID-19.

For more localised support for your business visit our Business Support Hub (Covid-19).
 

Food Handling Advice

If you are supporting those in your local community at this time by supplying or delivering food, depending upon the help you are offering you may need to register these activities, even if you are providing the food for free.  Advice and details of how to register is available on our COVID19 food safety pages.

Further information for community groups providing food is also available from the Food Standards Agency at www.food.gov.uk/safety-hygiene/providing-food-at-community-and-charity-events
 

Gretton Court

Gretton Court is closed to all but essential visitors until further notice.
 

Public toilets

The toilets at Wilton Road and St Mary's Way have now reopened, the toilets at Melton Country Park remain closed. We apologise for any inconvenience and will look to resume the services as soon as possible.
 

For more localised support for your business visit our Business Support Hub (Covid-19).

 

Last updated 14 September 2021
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