Changes to waste collections: Waste Collections due to take place on Monday 19 September will now take place on Saturday 24 September.

Bulky item collections scheduled for Monday 19 September will now take place on Wednesday 21 September. Sorry for any inconvenience caused.  

Government rebate for energy bills

The Government has announced a £150 Council Tax rebate (payment) for households in Council Tax bands A to D to help with rising energy and heating costs.

This rebate is a one-off payment and you will not be required to pay it back.

How will my household get its £150 rebate?

Your rebate will not be paid to your Council Tax Account, except in exceptional circumstances or you tell the Council that is your preferred way of receiving your rebate.

We have now issued a BACS payment or sent the Post Office voucher to over 99% of eligible household.

If you pay your Council Tax by Direct Debit

Payments have now been made to the majority of residents who pay their Council Tax by Direct Debit. There are a very small number of more complexed cases that remain unpaid and are being looked into as a priority.

If you do not pay your Council Tax by Direct Debit

The Post Office vouchers in relation to the £150 energy rebate scheme were issued on Wednesday 29 June. The letter containing the voucher provides full detail on how you can redeem them at any Post Office.

You can also find more information on this on the Post Office Website.

What to do if you have not received your payment

If you have not yet received a payment via BACS or a letter containing your voucher reference above please contact us on 01664 502502 or e-mail

Who is eligible?

Households in Council Tax bands A to D will receive the £150 rebate. You can find your band on your Council Tax bill or on the Government website.

  • You must be the Council Tax bill payer on 1 April 2022.
  • Second homes and empty properties will not benefit.

What if my household isn't eligible?

The council has received £73,050 to support vulnerable households. (This includes those who also live in Bands A to D)

Although the Government has not specified how this money should be distributed, they have suggested the areas of the community where councils could use their discretion on how this money will be allocated.

It is expected at this time that our priorities will firstly be on:

  • Those households on Council Tax Support living in Bands E to H
  • A top-up for those households on Council Tax Support living in bands A to D first.

We will publish further information about our discretionary scheme as soon as it becomes available.

Be Scam Aware

We will never contact you by telephone to ask for your bank details. If you are contacted about the Council Tax rebate and are not sure if it is genuine, do not give any of your details away and contact us.

More information about scams and staying safe online can be found at Action Fraud.

Find out more

The government have plenty of information about their Council Tax rebate scheme on their website.

Additionally, you can download our Frequently Asked Questions factsheet below.

Last updated 26 August 2022
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