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Find out more information about the government's Council Tax Rebate of £150.

Maintaining your council home

Our responsibilities 

We will keep the structure and outside of your home in good repair. This means we will repair things such as windows and outside doors, roofs, drains, gutters and pipes.

We will keep all the installations for supplying you with water, electricity, gas and sanitation facilities in good repair and working order, This does not include other fixtures and fittings or your own appliances that use water, gas or electricity. It also does not include any gas, electric or water meters that serve your home, as these are the responsibility of the companies who supply the service to you.

We will keep in good repair and working order any heating fittings (including for heating the water) that we have installed in your home.

We will keep all shared areas and items that are our responsibility in a good state of repair. This means we will repair things such as shared entrance doors, staircases and hallways.

We will keep all shared services, such as lighting in corridors and door-entry systems, in good repair and working order.

We will make sure we remove our rubbish, building materials and equipment from your home within a reasonable time after carrying out repair work and will try to keep disruptions to a minimum.

We will carry out repairs within timescales set by law or within a reasonable time of becoming aware of them.

We will advise you of planned or cyclical maintenance taking place in your home or block, and discuss the project with you before any work is undertaken.

Cyclical maintenance

Cyclical maintenance is work to maintain the general condition of the property and some communal fittings. It includes:

  • External redecoration of your house or block of flats
  • Internal decoration of communal areas e.g. stairwells and entrance halls
  • General repairs to boundary lines and paths
  • Checking, repairing and replacing guttering and downpipes.

Planned maintenance

Planned maintenance is designed to update and replace worn-out parts of your building. It includes:

  • Major repairs to shared areas e.g. paths, steps, communal fences
  • Major repairs to the fabric of the building e.g. repointing or works to renew the damp proof course.
  • Replacement roofs
  • Replacement windows -  following surveys from a repairs & maintenance surveyor
  • Replacing boilers/central heating systems following surveys by an approved inspector
  • replacement kitchens following surveys from a repairs & maintenance surveyor
  • electrical rewiring
  • Car parks and parking spaces

This type of work is planned so there is no defined timescale. We can carry out temporary repairs if appropriate.

Permission request

You can ask us for permission to make improvements and alterations to your home. Please contact customer services on 01664 502502 for more information.

Right to Buy

If your property has an active Right to Buy, no repairs will be carried out except emergencies.


Last updated 2 November 2021
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