Information on Coronavirus

Tenant and Leaseholder Engagement

We want to engage with and support our tenants and leaseholders. 

Satisfaction Survey

As part of our Tenant Engagement work we will be asking tenants to fill out an independent resident satisfaction survey.

We have been working with Acuity, who are independent resident satisfaction survey consultants. They will be sending out the tenant satisfaction survey to our tenants at the end of September 2021.

The survey will come with a covering letter and a reply postage paid envelope – no need to put a stamp on – upon receiving your completed survey, you will be automatically entered in to a £100 shopping voucher prize draw.

Your thoughts and responses are important to us. You will have the opportunity to tell us what you like and what you dislike about the services you receive. Your responses will enable us to look at ways to improve the landlord services currently provided.

If you have any queries, please contact our Tenant Engagement & Service Improvement Lead:

Telephone: 01664 502 502 

Email Housingconsultation@melton.gov.uk

 

White Paper

The government have released a new White Paper that aims to empower the tenant voice, reinforce the regulator's remit and strengthen consumer regulation.

It is recognised as part of paper the landlords responsibilities and duties giving consideration to:

  • Being safe in your home
  • Performance around landlord measures
  • Complaint management
  • Respect
  • Your voice heard by your Landlord
  • A good quality home and neighbourhood – we monitor what tenants should receive
  • Ownership – tenants should be given the opportunity to purchase their own home 

For more information on the White Paper and how it might affect the way that we engage with you as a tenant or leaseholder, please contact our Tenant Engagement & Service Improvement Lead.

You can contact the council or email Housingconsultation@melton.gov.uk.

 

The Tenants Forum Executive Committee (TFEC)

We run regular tenant meetings at the council offices and resident meetings throughout Melton Mowbray, giving you the opportunity to discuss local issues that affect you.

TFEC is made up of tenants from across Melton Borough and works with us and raise the standards of social housing to meet the targets we have set out. We want to work with you. 

We place tenant and leaseholder engagement at the very centre of getting stuff right. The group meets on a regular basis to discuss all housing issues that affect our tenants and discuss how to make suggestions on how we can improve our services. Allowing us to better understand the housing and community issues that are important to you and your community.

Get involved with TFEC

Engaging with us gives you the opportunity to influence the services that you receive from us and gives you the chance to make a real difference to your neighbourhood.

Getting involved brings lots of rewards. You can meet new people, learn new skills, directly change how services are provided to improve homes and communities and increase your opportunities to participate in other groups and with other forums, both locally and nationally.

Cost

Engaging with the Tenants Forum Executive Committee is free. To make sure you do not suffer any financial loss from becoming involved we will reimburse out-of-pocket expenses, such as bus fares or child care.

Extra Assistance

If you require extra assistance, such as, supplying a translator for meetings or assistance with transport due to disabilities please contact us to discuss and make arrangements. 

How to get involved 

If you would like more information or have any ideas on other ways we could involve our tenants and residents contact our the TFEC chair.

TFEC Chair

Name: John Skerritt

Phone: 01664 502 373

Email: tfec.melton2018@gmail.com 

Last updated 22 September 2021
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