Melton Borough Council

Organisations offering support

Please note: We are continually reviewing the latest information and updates will be made as we become aware of them.

For information about the coronavirus please visit our dedicated Coronavirus (Covid-19) webpage.

Please use #Here4Melton to let others know about the Community Support Hub (COVID-19).

If your business or organisation wants to offer their services, please contact with your details.

Age UK Leiecstershire and Rutland

Age UK help elderly residents within the community. The coronavirus pandemic has changed life for everyone, but some older people are among the hardest hit. Age UK have a helpline dedicated to provide practical and emotional support to those over 70, especially those who are self-isolating and live alone. 

Phone: 0166 299 2239 (Mon – Fri   9am -5pm)

Alzheimer's Society 

Alzhiemer's Society have dedicated coronavirus webpages offering advice and practical tips for people living with dementia and those supporting them – either in the same household or from a distance. They also have a support line for those needed extra advice  

Phone: 0333 150 3456


Claire's Taxis 

Claire's Taxi's are offering a free taxi service to over 65's between 7am and 8am. They are also offering to pick up and deliver perscriptions. They will continue to run their service in line with the new guidance, allowing people to travel only when absolutely necessary.

Phone: 01664 371542


Community Support Schemes

There are a number of community support and good neighbour schemes in place across Melton. 

Community Support Schemes

Good neighbour schemes use local volunteers to help people who need assistance with things like shopping, dog walking, gardening and collecting medication. 

Many groups within Melton are now offering support for people who are self-isolating or otherwise affected by coronavirus.

Please note: Whilst Melton Borough Council does not govern the community support schemes, it does fully support its communities coming together to help each other at this unprecedented time.  We would, however, still advise that individuals exercise caution when using such schemes and if you have any concerns please do not hesitate to contact the council for advice.

Covid Winter Support Grant

The Covid Winter Support Grant (CWSG) has been provided by the Government to local authorities to support families (with or without children) or individuals.

Those who are struggling financially over the winter period with food or energy costs over the winter.

The fund runs from 1 December 2020 to 31 March 2021. For more information please see the Leicestershire County Council website.


EMH Care & Support - Westbourne House & Myst Lodge

If anyone finds themselves in need of accommodation we will be happy to help where we can.

The route for families is via Melton Borough Council.
Phone:01664 502502 

Those aged between 16-25 years can present at the office at MYST and we will do what we can.
If you are unsure please call the office:

MYST Lodge,
Nottingham Road
Melton Mowbray
LE13 0NP

Phone: 01530 278195


Latham House - Social Prescribers 

Latham House - Social Prescribers are offering telephone support those registered at Latham House or The Vale Medical Group (Long Clawson Surgery, Stackyard Surgery- Croxton Kerrial or Woolsthorpe by Belvoir surgery), who need some emotional, anxiety management telephone support.

Phone: 01664 503000


The Leicestershire and Rutland 4x4 Drivers

They have a number of responders living locally who are happy to help with the collection of medicines and other essentials

Phone: 07716 113911


Melton Matters

Melton Matters are able to support throughout Melton Borough. They provide support for lonliness as well as collection and delivery service. 



Melton Educational Trust

Melton Educational Trust are continuing the free school meal service.


The Royal Air Force Association Branch (Melton Mowbray)

The Melton Mowbray Royal Air Forces Association Branch will be offering support to those, over the phone where possible, to prevent loneliness. The welfare provision is normally only to those members of the RAF Family that are either serving in the RAF or have served including their spouses and any dependants included spouses of former serving personnel.  However, we are undertaking telephone calls to all of our members regardless of their service status.

This support to the members of the local branch, even those that live outside of the borough.  Although, those that live outside of Melton will be signposted to the relevant agencies. 

Visit the members news page for the most up to date infromation.



Twitter: @RAFAMelton

Facebook: @RafaMelton


The Royal British Legion

The Royal British Legion will remain fully operational to support our veterans and their families during this difficult time. If you know a veteran who may need our support, please ask them to call the contact centre.

Phone: 0808 802 8080. 8am - 8pm


VASL – Community Champions

VASL can provide current information on where to find support.  They run a befriending scheme where a local volunteer will make phone contact with a person who lives alone. 

Phone: 01858 433232


If you need to contact us for additional support please click below.

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This page was last updated on 19.1.21