Income Recovery Officer (Sundry Debt)

Band 6 (£24,294 - £25,979)
18.5 hours
Closing Date: 12:00, Tuesday 23 July 2024

Purpose of the job

We have an exciting opportunity for an enthusiastic individual to join the Melton Borough Council Revenues team.

The vacancy is for a part time Sundry Debt Income Recovery Officer who will assist the Revenues team in provide a comprehensive, high quality service in the demand, collection and recovery of the Council’s Sundry Debts including Housing Benefit overpayments working in close partnership with internal colleagues to maximise collection. Previous experience in a similar role would be preferable but not essential as we will provide full training and support. 

Our values are that “We Care”, “We Innovate” and “We Achieve” so being organised and high performing are going to be vital in this role. You will need to have a high level of discretion and confidentiality as well as excellent communication skills to be able to deal with complex information and respond to customer queries in a polite and sensitive way. 

We work in an agile and flexible way which means you can split your week between working from home and being in the office. 

About you

Ideally you will have some previous experience in a Revenues or Benefits team although this is not essential.  You will however need to have great ICT skills with experience of using the full Microsoft suite of applications as well as being confident in picking up new, bespoke ICT systems.  As a customer focused service, customer service skills are essential to ensure our team are supporting people in our community who most need our help.

About Us

Working for Melton BC provides an excellent range of benefits and family friendly working policies. These include flexi-time with no core hours, agile working arrangements which enables multi-site and home working, generous leave entitlement, a full week off at Christmas, Local Authority Pension Scheme and a clear commitment to your continued professional development.

We look forward to hearing from you if you are looking for the chance to work for a forward thinking Council and make a real difference to the people of Melton and surrounding area. 

You can find out more about this role by viewing the full job description below.

Closing Date: Noon Tuesday 23rd of July 2024. 

This role requires a disclosure and barring check. 

We guarantee an interview to anyone who is a reservist, veteran or has a disability and meets the criteria for the role

If you would like an informal chat, please do not hesitate to get in touch with:

Nick Sach – Revenues and Benefits Manager on 01664 502376

or email .