Using My Account

Anyone over 16 years of age can register for My Account. You must enter a UK address and valid email address to complete the registration process.

Yes, if you live in the UK you can still register with My Account as long as you provide a UK address and valid email address. However, the number of personalised features available to you will be reduced.

Click on the link for My Account which can be found at the very top of this web page. This will take you to My Account, where you can click on the Login/Register button. You will then be asked to provide an email address and password. We will email you with a link to activate your account. You will then be asked for your name, address, date of birth and contact details, after which you will be able to start using our online services.

Check your junk email folder as our email may have been delivered there. If you do not receive an email within an hour of registering, please re-register and we will send you a new account activation email. Alternatively, contact us via our form at the bottom of this page.

There are two ways to log in to My Account:
1. Click on the link for My Account within the menu at the top of the webpage.
2. When you go to complete an online form, you will also be prompted to log in to My Account. The benefit of being logged in is that once you are registered, any forms will pre-populate with your personal details, saving you the time to type them in each time.

You must enter both the email address and password that you used to register for the account. The password field is case sensitive so please ensure that you enter it as you did when you created it. If you have forgotten your password please select the ‘Forgotten your password’ link and reset your password before trying again.

No. You can request services, make payments or report problems without logging in.

However, if you would like to be kept informed of the progress of your reports, or use any of the other online services such as viewing your council tax account or rent account, you will need to have registered with My Account.

You can change your personal details by selecting ‘Your Profile’ at the top of the My Account page.

We made the decision to launch My Account with a limited number of services so we could develop it gradually and ensure that it meets the needs of our residents and businesses. Your feedback will help us to do this, so we’d really appreciate it if you can let us know what you think using our feedback form by clicking on the smiley faces on the side of this page.