Melton Borough Council

Accessibility statement

We hope you find this website easy to read and use. If you have any problems or would like to make any suggestions on how to improve it please get in touch by email contactus@melton.gov.uk

We have provided some facilities to make the website more comfortable for you to use:

Change colour, font and size settings

 

 

The "Listen to this page" option at the top of the page helps any website visitor who requires online reading support. 

Information can also be made available in the following formats:

 

  • large print
  • Braille
  • audio tape
  • audio CD
  • computer disk

 

To request information in one of these formats please email contactus@melton.gov.uk 

We aim to ensure that as many pages as possible conform to the highest levels of the W3C Web Accessibility Initiative (WAI) standards on website accessibility.  Web accessibility covers many areas, including visual, auditory, physical, speech, cognitive and neurological disabilities.    

Accessibility statement

This statement applies to content published on the www.melton.gov.uk domain.

This website is designed to be used by as many people as possible. The text should be clear and simple to understand. You should be able to:

  • zoom in up to 300% without problems
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • use most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
  • use our Listen to the Page service located at the top right hand corner of each page.

How accessible this website is

Parts of this website are not fully accessible. For example:

  • some pages and document attachments are not clearly written
  • some tables do not have row headers
  • some heading elements are not consistent
  • some images do not have good alternative text
  • some buttons are not correctly identified
  • many documents are in PDF format and are not accessible

How to request content in an accessible format

If you need information in a different format contact us and tell us:

  • the web address (URL) of the content
  • your name and email address
  • the format you need, for example, audio CD, braille, BSL or large print, accessible PDF

Reporting accessibility problems with this website

If you find any problems that are not listed on this page or you think we’re not meeting the accessibility requirements, contact us.

Enforcement procedure

If you contact us with a complaint and you’re not happy with our response contact the Equality Advisory and Support Service (EASS).

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

Technical information about this website’s accessibility

We are committed to making our website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

The content that is not accessible is outlined below with details of:

  • where it fails the success criteria
  • planned dates for when issues will be fixed

Some tables in content do not have table row headers when needed. This fails WCAG 2.1A 1.3.1 success criterion (Info and Relationships). This is a limitation of the publishing tool which we plan to fix by 23 September 2020.

Content that’s not within the scope of the accessibility regulations

The following content does not need to comply with the accessibility requirement until September 2020, because it was published before September 2018.

Images on pages do not always have suitable alternative text. Some images are missing alternative text, some have incomplete text and some have ‘placeholder’ as alternative text. This fails WCAG 1.1.1A success criterion (Non-text Content). We plan to identify and fix these by 23 September 2020.

Headings on some pages are not in a logical nested order. We plan to identify and fix these by 23 September 2020.

Buttons on some pages do not have a correct role identified, which affects how they work with assistive technology. This fails WCAG 2.1A success criterion (Name, Role, Value). We plan to identify and fix these by September 2020.

Error messages on some forms are unclear or lack clear association with particular form controls. This fails WCAG 2.1A 3.3.1 success criterion (Error Identification).

Adobe Acrobat PDF documents

Many documents and reports on our site are published in PDF (Portable Document Format), and sometimes in Microsoft Word. Users with visual impairments may find it useful to use services which improve the accessibility of Acrobat documents. Visit Adobe accessibility for more information.

If you have difficulty viewing one of our documents, please contact us so that we can provide the information in an alternative format.

Many documents are not accessible in a number of ways including missing text alternatives and missing document structure.

 

How we tested this website

This website was and is currently being tested for compliance with the Web Content Accessibility Guidelines 2.0 level A and level AA, and these tests are being carried out internally.

What we’re doing to improve accessibility

We plan to identify and fix issues according to the timescales shown for each area above.

This statement was prepared on 8 June 2020. It was last updated on 1 September 2020.

 

Web Accessibility Initiative (WAI)

This website has been has been designed to comply with the WAI Guidelines (WCAG 2.0 AA) as specified by the the World Wide Web Consortium. Meeting this standard indicates that this website is accessible to users with disabilities.