Order a new bin
If you need to order a new wheeled bin for your waste or recycling please call our customer services team on 01664 502502 or send an email to firstname.lastname@example.org letting us know when would be a good time to call you back. There is a charge of £37 per wheeled bin.
If your property has been assigned sacks the charge is £20 for sacks.
Lost or stolen bins
Please check that it hasn’t been left at a neighbour’s property or further down the street. To prevent loss or theft of containers residents are reminded that containers need to be returned to a secure place after collection.
You will still neeed to call us for replacement bins and a £37 charge per wheeled bin is applicable.
There are several things you can do to help prevent bins being stolen:
- Use a permanent marker to clearly mark your address on your bin
- Where practical try not to place your bin out for collection the night before as this means more time for it to go missing. Containers should be placed outside for collection before 7:30am
- Try and ensure that your bin is brought back in as soon as possible after the collection. Your neighbour may be able to help with this
Damaged bins will incur the standard charge.
If the bin is cracked or broken within two years of the date of manufacture we will replace it free of charge. If the bin is over two years old there is a £37 charge for each replacement bin inclusive of delivery.
Can I buy my own bins from elsewhere?
You can provide your own wheeled bins, providing it meets the EN840 standard and they match council bin specification (e.g. colours and current sizes for each type of bin).
Changing your existing wheeled bin to a different sized bin
An administration charge of £15.40 per bin will be made, for those residents wishing to change the size of their wheeled bin (large or small).