Melton Borough Council

Contaminated recycling will not be collected

Your recycling bin will not be emptied if it contains non-recyclable item(s) You will need to remove the item(s) and we will empty the bin on your next brown bin collection day.

Click here to see what can go in your brown bins

Melton Borough Council Resident Survey

As part of our commitment to engage with and listen to the views of our residents and communities we have asked Marketing Means, an independent research agency, to carry out a survey to find out how satisfied residents are with the area as a place to live and the services they receive from the Council.

The results of this survey will help the Council to assess how well it is performing and assist in planning and prioritising for the future.

The survey has been sent to a random sample of 5,000 households across the Melton Borough Council local authority area.

Frequently Asked Questions

Why haven’t I received a survey?

The survey has been sent to a random sample of 5,000 households across the authority area. The predicted level of response will ensure we achieve a response which is representative of the wider population of the Borough.

Can I still take part?

Unfortunately you are unable to take part in this particular survey because it has been sent to a random sample of 5,000 households across the authority area. If however you would like to be considered in any future consultation undertaken by Melton Borough Council please email: mbowen@melton.gov.uk

Is the survey available in other formats?

If you require the survey in a different format for example in large print or in another language please contact the help line on freephone number 0800 849 4019.

What is it for?

Melton Borough Council is undertaking this survey to understand how residents feel about the area in which they live and the services they receive from the Council. Melton Borough Council will use the information gathered to assess their services and plan/prioritise for the future.

Why have I received a survey?

This survey has been sent to a random sample of 5,000 households across the Melton Borough Council local authority area.

Can more than one member of the household take part?

This survey can only be completed by one member of the household. The person completing the survey can be anyone within the household aged 18yrs or over.

Do I have to fill in the questionnaire?

You do not have to take part in this survey; however the Council would value your response in assessing their performance and planning/prioritising for the future. If you feel you are unable or do not wish to answer all of the questions that is absolutely fine, the Council would still value any information you were able to provide.

Will I receive a reminder?

If we do not hear from you we will send a reminder letter in the coming weeks. However, if you do not wish to participate, and to ensure you do not receive a reminder, then please contact the help line on freephone number 0800 849 4019.

What happens to my answers?

Your answers are collected by Marketing Means, an independent research agency on behalf of Melton Borough Council.

Is it anonymous?

Marketing Means will anonymise any data sent back to Melton Borough Council. Any contact details provided in the survey for the purposes of future research will be sent back to the Council separately to your response to the survey. It will not be possible to identify any individuals from any published report.

Where will the results be published?

The results from the survey will be published on Melton Borough Council’s website.