Information on Coronavirus

Pay the Council

Pay Online 

You can use our online 'make a payment' form to pay:

  • your rent 
  • your Council Tax
  • business rates 
  • for a planning application 
  • for a licence 
  • an invoice 
  • a Fixed Penalty notice
  • for a Bulky waste collection
  • for a car park season ticket
  • cemetery search fees
  • land charges search fees
  • local plan fees
  • Building control services 
  • Food Hygiene rating scheme
  • Sport pitch or playing field hire 

Pay for a parking fine 

Parking fines, also known as Penalty Charge Notices (PCN) should be paid to Leicestershire County Council.

Other Ways to Pay

Pay by phone

Pay over the phone using our automated payment line. Call 01664 502502 select option 1.

Set up a standing order

You can set up a standing order or make a one off payment direct to us using the following details: 

Account number  61246003
Sort Code  40-32-14

In order for us to allocate your payment quickly please include a unique reference details for example your Council Tax reference number or rent account details.

Set up a Direct Debit

You can set up a Direct Debit to pay your Council Tax through My Account by registering for online Council Tax services. 

If you do not already have a My Account you can create an account.

AllPay card

You can pay your Council Tax and rent by using an AllPay card.

To order a card call Customer Services on 01664 502502 and make sure you have either your rent account number or Council Tax account number available.  

There is no charge for using this service. 

The AllPay card will be accepted at all Post Offices and PayPoints located in local shops.  You can find your nearest one by using the My Melton search app.

You can make payments using cash, debit card or cheque.  Payments will normally take a couple of days to reach us so please make sure you pay in good time to avoid us taking recovery action. 

Cash

We do not accept cash payments.

Consumer rights

The sale and supply of good and services

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and The Consumer Rights Act 2015 apply when you purchase goods and services from Melton Borough Council.

Terms of Business

Organisation Name
Melton Borough Council

Postal Address
Melton Borough Council
Parkside, Station Approach
Burton Street
Melton Mowbray
Leicestershire
LE13 1GH

Telephone Number
01664 502502

Email
contactus@melton.gov.uk

VAT Registration Number 115 3945 76

Nature of Business 
Melton Borough Council is a Local Authority operating in accordance with the Local Government Act 1972.

Description of the main characteristics of the goods or services
See the relevant webpage for more detail

Price of the goods or services 
See the relevant webpage for more detail

Delivery (where appropriate)
See the relevant webpage for more detail

Payment
You can pay with major debit cards over the phone or on our website. If you have an AllPay card you can make a payment at the Post Office or Paypoint outlet. You can also set up a standing order for making a one-off payment (please see the Pay section of our website for further details)

Information regarding after sales service and guarantees
See the relevant webpage for more detail

Right to cancel
For contracts that are not completed face to face at our office you have the right to cancel within 14 days without giving any reason. The cancellation period will expire 14 days from the day you contact Melton Borough Council and request the service.

To exercise the right to cancel you must inform us of your decision to cancel the contract by letter, fax, or email. You may use our cancellation form which is available on our website and at our main reception, but it is not compulsory.

To meet the cancellation deadline, you must send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation 
If you cancel your contract with us within the cancellation period, we will reimburse to you all payments received from you within 14 days.

If you authorised the service to be commenced within the 14-day cancellation period you will be liable for the cost of work carried out up to the point of cancellation. If the Council is liable for any associated costs incurred then a charge may be levied to cover these.

Please note the right to a refund only applies to the value of contracts over £42 in accordance with the 2013 regulations governing consumer contracts.  

Returns
Should you need to return a defective item or a damaged item then you have the right to return the item for a full refund including postage or a replacement.

If you receive the incorrect item please return it and then we will provide a full refund including postage.
 
Complaints
Please address your complaints to:
Melton Borough Council
Parkside, Station Approach
Burton Street
Melton Mowbray
Leicestershire 
LE13 1GH

Last updated 21 September 2021
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