Our website uses Google Analytics and Microsoft Clarity to gather information on how our visitors engage with – for example, which pages are most popular, the times of day most people visited the site, what keywords are most popular in searches, heatmaps to show which part of a page visitors are reading.

This information helps us to develop our website to improve our users’ experience.

Google Analytics uses cookies to provide this information. The data is collected anonymously, reporting website trends without identifying individual visitors or collecting any personal data.

Microsoft Clarity provides information on which web pages are visited and how the visitor engages with the web page. The engagement is displayed on a heatmap and a recording. This data is collected anonymously without using cookies.

By using this site, you agree to data collection by Melton Borough Council and Microsoft Clarity.

You can find more information about Microsoft Clarity on their website.

How we use cookies

We want to make online services easy, useful and reliable. To do this our website uses a common technology to place small text files on your computer, smartphone, tablet or smart TV's when you access a website. These files are known as cookies.  They are widely used in order to make websites work, or work more efficiently, by allowing the website to recognise your device and store information about past actions and preferences. 

There are two kinds of cookies: 

  • session cookies which are short term and auto-delete after a few minutes or when you close your browser; and
  • persistent cookies set by the website and stored for a longer period of time. These will usually store information such as your name and address and be used on our online forms.  They also store information about your browsing habits across multiple sites, usually to allow advertisers and social networks to target advertising at you. 

You can find out more information on Google Analytics’ use of cookies on their website.  You can stop Google Analytics from placing cookies on your devices by using the Google Analytics Opt-Out add on. 

You can manage cookies yourself: The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when a new cookie is received and how to disable cookies altogether. You can learn more about cookies through the About Cookies website.

Cookies currently being used 


_utma, _utmb, _utmz _utmc, _ga, _gig, _gat_gtag.  Used by Google Analytics as part of our statistical information gathering.

_RequestVerificationToken.  This is an ant forgery cookie used for preventing cross site request forgery attacks. This is a session cookie

AWSALBCORS.  This cookie is managed by Amazon Web Services and is used for load balancing it will expire after 7 days. 

AWSALB. Set by Amazon Web Services to map the session to the target. This cookie will last around 7 days.    

Cookie Control is used to remember a users choice about cookie on the site and expires after 12 months  

PHPSESSID. Is used by My Melton to remember your address when using our location services.  This is a session cookie Used to operate the street map in My Melton and expires after 24 hours 

On third party sites 

We use several third party applications on our website to provide online services.  These are the cookies they use: 

Idox - Planning online 

JESSIONID. This cookie is used to distinguish a specific users activity and will expire after 30 minutes 

Northgate Public Access 

ASP.NET_Sessionid. A session cookie used to maintain a session with the web server and remember the parameters of the document search 

Northgate Housing Online

SSRV_AUTHENTICATION. This cookie will expire after session.

ORG_LANG. This cookie will expire after 24 hours

SSRV_IDLE_SESSION This is an unencrypted cookie containing a 14-digit number denoting the date and time when a user will be automatically logged out. This will expire after the session.

Capita - online payments 

JESSIONID. A session cookie essential for the correct functioning of the payment application - Councillor information and meeting documents 

ASP.NET_Sessionid. A session cookie essential for to work. It maintains a users session while they navigate through 


Last updated 7 December 2023
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