Accessibility statement
We hope you find this website easy to read and use. This statement applies to content published on the www.melton.gov.uk domain. This website is run by Melton Borough Council.
Using the site
This website is designed to be used by as many people as possible. You should be able to:
- Change colours, contrast levels, and fonts
- Zoom in up to 300% without the text spilling off the screen
- Navigate most of the website using just a keyboard
- Navigate most of the website using speech recognition software
- Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
We’ve also made the website text clear and as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible this website is
We know some parts of this website are not fully accessible:
- Some links are distinguished by colour alone
- Some older downloadable PDF/Word documents aren’t fully accessible to screen reader software
- PDF Committee and Council papers contained in Modern.gov are not fully accessible to screen reader software
- Information on My Account pages may not be fully accessible
- Some of our online forms may not be fully accessible
- Live video streams do not have captions
Any other issues are listed in the Non-accessible content section.
Feedback and contact information
If you need information in a different format, such as those listed below, please get in touch with us using the details on the contact the council page.
- The web address (URL) of the content
- Your name and email address
- The format you need, for example, audio CD, braille, BSL or large print, accessible PDF
Location map
In our contact the council page, you can get directions in a textual format by following the link to Google Map location. If you cannot access the map and you need directions please get in touch with us using the details on the contact the council page.
Reporting accessibility problems with this website
We are always looking to improve the accessibility of this website. If you find any problems that are not listed on this page or you think we’re not meeting the accessibility requirements please email web.team@melton.gov.uk and let us know.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).
If you contact us with a complaint and you’re not happy with our response contact the Equality Advisory and Support Service (EASS). The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).
Technical information about this website’s accessibility
Melton Borough Council is committed to making our website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances listed below.
Non-accessible content
The content listed below is non-accessible for the following reasons.
Due to a temporary issue, some web pages may not meet the following success criteria: Success Criterion 1.4.1 Use of colour (Level A). We are continually improving the accessibility of our website, and aim to fix this issue before 1 April 2026.
PDF/Word documents
We endeavour to make our PDFs and Word documents published on the website accessible. However, there may be some documents which aren’t fully accessible. We publish all essential service information in an accessible web page and provide contact details for alternative versions.
Some PDF/Word documents may not meet the following WCAG 2.2 success criteria:
- Success Criterion 1.4.3 Contrast (Minimum) (Level AA)
- Success Criterion 1.4.11 Non-text Contrast (Level AA)
We are continually improving the accessibility of documents on our website.
Content that is not within the scope of the accessibility regulations
Adobe Acrobat PDF and Word documents
Some older PDFs and Word documents don’t meet accessibility standards – for example, they may not be marked up so they’re accessible to a screen reader.
Some of our PDFs and Word Documents are essential to providing our services. The accessibility regulations don’t require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.
Any new PDFs or Word documents that we publish will meet accessibility standards unless we determine that they represent a disproportionate burden within the meaning of the accessibility regulations. Ultimately we plan to provide an accessible HTML version of the information as the primary source.
Live video
When we use live video streams, they don’t include captions. This doesn’t meet WCAG 2.2 success criterion 1.2.4 captions (live) (level AA). We do not plan to add captions to live video streams because the live video is exempt from meeting the accessibility regulations.
Preparation of this accessibility statement
This statement was prepared on 2 September 2021. It was last reviewed on 4 March 2026.
How we tested this website
This website is tested every week. The testing is carried out by automated software, provided by Silktide.
All pages of the website and PDF documents within the website were tested. Melton.gov.uk scored 99/100 for accessibility, 99% is compliant for level A WCAG 2.2 checks, 99% for level AA WCAG 2.2 checks and 99.9% for level AAA WCAG 2.2 checks.
You can contact web.team@melton.gov.uk by email to get a copy of the reports and to ask for further details on the reports.
Services based on a different technical platform
Melton Borough Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No.2) Accessibility Regulations 2018.
Compliance status of my.melton.gov.uk
This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances listed below.
Non-accessible content on my.melton.gov.uk
The content listed below is non-accessible for the following reasons.
Success Criterion 2.1 AA 1.3.5 – Identify input purpose:
- Issue: Some form fields are not identified programmatically
Success Criterion 2.1 AA 1.4.11 – Non-text contrast:
- Issue: Some form controls don’t sufficiently contrast with their surroundings
We are continually improving the accessibility of documents on our website.
Content that's not within the scope of the accessibility regulations
Online maps
Our service includes the use of online maps to show certain geographical information. These are not used for navigation purposes and are exempt under the regulations. If you need the information presented in an online map in a different format, please contact us to discuss reasonable adjustments.
Preparation of this accessibility statement
This statement was prepared on 2 September 2021. It was last reviewed on 4 March 2026.
How we tested my.melton.gov.uk
My.melton.gov.uk is tested every week. The testing is carried out by automated software, provided by Silktide. All pages of the website and PDF documents within the website were tested.
My.melton.gov.uk scored 98/100 for accessibility, 100% is compliant for level A WCAG 2.2 checks, 98.1% is compliant for level AA WCAG 2.2 checks and 94.7% is compliant for level AAA WCAG 2.2 checks.
Melton Borough Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No.2) Accessibility Regulations 2018.
Compliance status of my account
This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances listed below.
Non-accessible content
The content listed below is non-accessible for the following reasons.
Success Criterion 2.0 A 2.4.1 – Link purpose:
- Issue: Some links contain an anchor that does not exist
Success Criterion 2.0 A 2.4.4 – Link purpose (In context):
- Issue: Some pages contain the same link text to different destinations
Success Criterion 2.0 A 1.3.1 – Info and relationships:
- Issue: Some pages don’t contain a heading
- Issue: Lists of related items have not been written semantically as a list
We are continually improving the accessibility of documents on our website.
Preparation of this accessibility statement
This statement was prepared on 2 September 2021. It was last reviewed on 4 March 2026.
How we tested my account
My account (onevu-li-public.myaccount.melton.gov.uk) was last tested on 26 February 2026. The testing is carried out by automated software, provided by Silktide.
My account scored 90/100 for accessibility, 79% is compliant for level A WCAG 2.2 checks, 96% is compliant for level AA WCAG 2.2 checks and 96% is compliant for level AAA WCAG 2.2 checks.
Melton Borough Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No.2) Accessibility Regulations 2018.
Compliance status of online forms
This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances listed below.
Non-accessible content
The content listed below is non-accessible for the following reason.
Success Criterion 2.1 AA 1.4.10 – Reflow:
- Issue: Some pages scroll horizontally on small screens
Online maps
Some forms include the use of online maps to show certain geographical information. These are not used for navigation purposes and are exempt under the regulations. If you need the information presented in an online map in a different format, please contact us to discuss reasonable adjustments.
How we tested online forms
Online forms (https://forms.melton.gov.uk/) was last tested on 25 February 2026. The test was carried out by Silktide. Two forms were tested manually.
Online forms scored 74 for accessibility, 76% is compliant for level A WCAG 2.2 checks, 75% is compliant for level AA WCAG 2.2 checks and 74% is compliant for level AAA WCAG 2.2 checks.
Third-party applications
We require that any new third-party systems we commission for the website are Web Content Accessibility Guidelines 2.2 AA compliant. However, third-party applications are partly or wholly out of our control and so may not conform to the same levels of accessibility as the rest of the website.
Third Party applications commissioned before September 2020
Third-party applications commissioned prior to September 2020 include:
- Capita - online payments
- IEG4 - My Account/OneView
- Idox - planning applications search, building control regulations search, and licensing register
- Modern.gov - Councillor information, meetings, agendas, and minutes
We monitor the accessibility of these sites and ask suppliers to fix accessibility issues that arise.
Third Party applications commissioned after September 2020
Compliance status of NEC Housing online
This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances listed below.
Non-accessible content
The content listed below is non-accessible for the following reasons:
Success Criterion 2.0 A 1.3.1 – Info and relationships:
- Issue: Lists of related items have not been written semantically as a list
Success Criterion 2.1 AA 1.3.5 – Identify input purpose:
- Issue: Some form fields are not identified programmatically
Success Criterion 2.1 AA 1.4.11 – Non-text contrast:
- Issue: Some form controls don’t sufficiently contrast with their surroundings
Success Criterion 2.0 A 3.2.2 - On input:
- Issue: Some forms do not contain a submit button
Success Criterion 2.0 A 4.1.1 - Parsing:
- Issue: Some pages contain duplicate IDs
How we tested NEC Housing online
NEC Housing was last tested on 25 February 2026. The test was carried out by Silktide.
NEC Housing scored 85/100 for accessibility, 96.1% is compliant for level A WCAG 2.2 checks, 78% is compliant for level AA WCAG 2.2 checks and 75.3% is compliant for level AAA WCAG 2.2 checks.
We are working with this supplier to improve the accessibility of this site and make it compliant with the Web Content Accessibility Guidelines version 2.2 AA standard.
Compliance status of Citizen Space
This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances listed below.
Non-accessible content
The content listed below is non-accessible for the following reasons.
Success Criterion 2.0 A 3.2.2 – On input:
- Issue: Some forms do not contain a submit button
Success Criterion 2.2 AA 2.5.8 – Target size (minimum):
- Issue: Some interactive components are too close
How we tested Citizen Space
Citizen Space was last tested on 25 February 2026. The test was carried out by Silktide.
Citizen Space scored 97/100 for accessibility, 98.3% is compliant for level A WCAG 2.2 checks, 96.7% is compliant for level AA WCAG 2.2 checks and 93.4% is compliant for level AAA WCAG 2.2 checks.
We are working with this supplier to improve the accessibility of this site and make it compliant with the Web Content Accessibility Guidelines version 2.2 AA standard.
Compliance status of licensing.melton.gov.uk - Licensing public registers (public access for Lalpac)
This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances listed below.
Non-accessible content
The content listed below is non-accessible for the following reasons:
Success Criterion 2.1 AA 1.4.10 – Reflow:
- Issue: Some pages scroll horizontally on small screens
Success Criterion 2.1 AA 1.3.5 – Identify input purpose:
- Issue: Some form fields are not identified programmatically
How we tested licensing.melton.gov.uk
Licensing public registers (licensing.melton.gov.uk) was last tested on 25 February 2026. The test was carried out by Silktide.
Licensing public registers scored 85/100 for accessibility, 98.8% is compliant for level A WCAG 2.2 checks, 82% is compliant for level AA WCAG 2.2 checks and 81.2% is compliant for level AAA WCAG 2.2 checks.
We are working with this supplier to improve the accessibility of this site and make it compliant with the Web Content Accessibility Guidelines version 2.2 AA standard and obtain a link to their accessibility statement.