Accessibility statement

We hope you find this website easy to read and use. This statement applies to content published on the www.melton.gov.uk domain.

This website is run by Melton Borough Council and designed to be used by as many people as possible. The text should be clear and simple to understand. You should be able to:

  • Change colours, contrast levels, and fonts
  • Zoom in up to 300% without the text spilling off the screen
  • Navigate most of the website using just a keyboard
  • Navigate most of the website using speech recognition software
  • Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We aim to ensure that www.melton.gov.uk conforms to the highest levels of the W3C Web Accessibility Initiative (WAI) standards on website accessibility.  Web accessibility covers many areas, including visual, auditory, physical, speech, cognitive and neurological disabilities.  

We know some parts of this website are not fully accessible:

  • Information on My Account pages may not be fully accessible
  • Some of our online forms may not be fully accessible
  • PDF Committee and Council papers contained in Modern.gov are not fully accessible to screen reader software

How to request content in an accessible format

If you need information in a different format please email contactus@melton.gov.uk and tell us:

  • The web address (URL) of the content
  • Your name and email address
  • The format you need, for example, audio CD, braille, BSL or large print, accessible PDF

Reporting accessibility problems with this website

We are always looking to improve the accessibility of this website. If you find any problems that are not listed on this page or you think we’re not meeting the accessibility requirements please email web.team@melton.gov.uk and let us know. 

Enforcement procedure

If you contact us with a complaint and you’re not happy with our response contact the Equality Advisory and Support Service (EASS). The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

Technical information about this website’s accessibility

We are committed to making our website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is compliant with the Web Content Accessibility Guidelines version 2.1 AA standard 

Adobe Acrobat PDF and Word documents

Any new PDFs or Word documents we publish will meet accessibility standards unless we determine that they represent a disproportionate burden within the meaning of the accessibility regulations. Ultimately we plan to provide an accessible HTML version of the information as the primary source.

How we tested Melton.gov.uk

Melton.gov.uk was last tested on 07 June 2022. The test was carried out by Silktide. All pages of the website and PDF documents within the website were tested.

We have scored 99/100 for accessibility, 100% is compliant for level A WCAG 2.1 checks, 99.9% for level AA WCAG 2.1 checks and 99.9% for level AAA WCAG 2.1 checks.

You can contact web.team@melton.gov.uk by email to get a copy of the reports and to ask for further details on the reports.

Services based on a different technical platform 

Technical information about my.melton.gov.uk's accessibility 

Melton Borough Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No.2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

How we tested my.melton.gov.uk

My.melton.gov.uk was last tested on October 10, 2021. The test was carried out by Silktide. All pages of the website and PDF documents within the website were tested.

We have scored 57/100 for accessibility, 75.3% is compliant for level A WCAG 2.1 checks, 42.8% is compliant for level AA WCAG 2.1 checks and 42.8% is compliant for level AAA WCAG 2.1 checks.

Non-accessible content

  • Ensure control change appearance when they are selected WCAG AA 2.4.7
  • Allow users to quickly skip to content WCAG A 2.4.1
  • Ensure form controls have labels WCAG A 1.3.1
  • Identify the purpose of fields programmatically WCAG AA 1.3.5

Third-party applications

We require that any new third-party systems we commission for the website are Web Content Accessibility Guidelines 2.1 AA compliant. However, third-party applications are partly or wholly out of our control and so may not conform to the same levels of accessibility as the rest of the website. Third-party applications commissioned prior to September 2020 include:

  • Capita online payments
  • WordPress - Apply for a council job vacancy
  • IEG4 - My Account/OneView 
  • Idox planning applications search, building control regulations search, and licensing register
  • Modern.gov Councillor information, meetings, agendas, and minutes

We monitor the accessibility of these sites and ask suppliers to fix accessibility issues that arise. 

Third Party applications commissioned after September 2020

NEC Housing online

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

How we tested NEC Housing online

The NEC Housing website was last tested on 30 March 2022. The test was carried out by Silktide. It has scored 72/100 for accessibility, 78.8% is compliant for level A WCAG 2.1 checks, 67.3% is compliant for level AA WCAG 2.1 checks and 64.3% is compliant for level AAA WCAG 2.1 checks. 

Non-accessible content

  • Ensure pages don't scroll in two dimensions on small screens - WCAG AA 1.4.10
  • Allow users to quickly skip to content - WCAG A 2.4.1
  • Mark navigation as lists - WCAG A 1.3.1
  • Specify alternative text for images inside links WCAG A 1.1.1
  • Ensure text has sufficient contrast WCAG AA 1.4.3
  • Ensure all pages have a page title WCAG A 2.4.2
  • Ensure links are distinguished by more than just color - WCAG A 1.4.1
  • Identify the purpose of fields programmatically - WCAG AA 1.3.5
  • Ensure headings include text - WCAG A 1.3.1
  • Ensure links can be used by screen readers - WCAG A 4.1.2
  • Fix duplicate IDs - WCAG A 4.1.1
  • Specify the language of every page - WCAG A 3.1.1
  • Add a submit button to all forms - WCAG A 3.2.2
  • Add a scope to table headings - WCAG A 1.3.1 

We are working with this supplier to improve the accessibility of this site and make it compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Preparation of this accessibility statement

This statement was prepared on 2 September 2021. It was last reviewed on 7 June 2022.

This website was last tested on 7 June 2022. The test was carried out by Silktide.

All pages within the site were tested.

You can read the full accessibility test report at the link below.

Last updated 26 July 2022
A to Z of Council Services
Feedback button