Standards, Feedback and Complaints

Housing Ombudsman Complaints Handling Code

The Housing Ombudsman Complaints Handling Code legally obliges landlords to complete an annual self-assessment of complaints

Feedback, compliments and complaints

Help us to provide the best possible service we can by giving us feedback

Complaint against a Councillor

Information on how to set out your complaint about a Councillor

Customer satisfaction feedback

How to provide feedback on our website and after calling our customer services team.
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