Partners and services

Partners and services at Phoenix House

The community support hub at Phoenix house works over 20 services within a multi-agency environment, all offering various support for local Melton Borough residents to ultimately inspire a healthier, happier community.

Some of the Partners and services we work with are listed below, if you feel you can benefit from addition support please do not hesitate to contact us.

Armed Forces Community Covenant

Armed Forces Community Covenant is a promise from the nation that those who serve or have served in the armed forces, and their families, are treated fairly.

Due to the mobility of service personnel and their families, they can often be disadvantaged in the provision of commercial products and services compared to other citizens, we call this commercial disadvantage. Addressing the commercial disadvantage experienced is a priority for the government and for the Ministry of Defence.

The Armed Forces Covenant team is working closely with organisations that provide commercial services to ensure the armed forces community have fair access to commercial products and services.

Leicestershire Adult Learning Service - GoLearn!

GoLearn!, Leicestershire's Adult Learning Service, have hundreds of accredited and general courses on offer. They can help you upgrade your ICT, English or Maths skills, give your CV a boost, or get that extra qualification, including First Aid and Food Safety courses as well as providing ESOL courses for people new to the country and looking to learn functional language skills to help integrate with the community.

Leicestershire Recovery College 

Leicestershire Recovery College is an NHS college offering a range of recovery-focused educational courses and resources for people aged 18 and over who have lived experience of mental health challenges, along with their friends, family and Leicestershire Partnership NHS Trust staff. They offer courses online as well as in person including several here at Phoenix House.

Local Area Co-ordinator

Local Area Co-ordinators support people and their families to have a good life in their communities.

They can help: 

• You: thinking about how to make life better and looking at what you have to offer
• Connecting with others: linking people together and helping you to be a part of your community
• Information: finding out about what's happening in your area and getting the right help for you where and when you need this
• Taking action: helping you to make changes that will improve your quality of life
• Signposting: offering advice about local services or community groups
• Longer term support: working with you for longer periods when needed, to help you to achieve your goals and lead a happier life

LWA

Providing specialist Independent Domestic Violence Advisor Services. Our IDVA team offers short term, intensive support and advocacy which focuses on risk and managing risks. Priority is given to ensuring the safety of victims and their children, presenting victims views at Multi Agency Risk Assessment Conferences (MARAC) and Specialist Domestic Violence Courts (SDVC).

Once the immediate risks and threat of abuse is addressed the Engagement and Recovery team will provide emotional, practical, therapeutic support and counselling options alongside group work interventions to ensure victims continue to feel safe and secure, make informed choices and take back control.

The Prince's Trust

At The Prince’s Trust, we believe that every young person should have the chance to succeed, no matter their background or the challenges they are facing.

We help young people from disadvantaged communities and those facing the greatest adversity by supporting them to build the confidence and skills to live, learn and earn.

The Prince's Trust operate a Team program every year at the Community Support Hub helping young adults aged 16-25.

Storehouse

Storehouse is located in Melton Mowbray town centre. It offers food, clothing, bedding, baby equipment and other household items to those living in the borough of Melton who are in need and who have been referred by one of the local agencies.

Turning Point

Turning Point is a leading health and social care organisation with over 60 years’ experience of supporting people with complex needs including substance misuse, mental health issues, learning disability, unemployment, housing needs and offending behaviour.  

The aim of the service is to provide integrated community drug and alcohol treatment for young people, adults and their families. The service will increase opportunity to access support in the community; improve completion rates, so more residents leave treatment having achieved their goals; reach out to client groups who are currently under-represented; and respond quickly to changing drug and alcohol trends.

Vita Health Group

In partnership with the NHS, Vita Health Group provide Talking Therapies services to adults 16-years and over, who live and are registered with a GP in Leicester, Leicestershire and Rutland. 

We all experience times when we feel like we can’t cope, sometimes this can start to affect our everyday lives and prevent us from doing the things we normally do.

If you are experiencing excessive worry, low mood, depression, anxiety or a lack of motivation then we can help. Self-referrals available on Vita Health Group website.

Women's Aid

Women’s Aid is the national charity working to end domestic abuse against women and children. As a federation we provide life-saving services across England while building a future where domestic abuse is not tolerated.