We are currently experiencing an issue affecting some of our online services, including planning application searches, My Melton search function and address lookups. We are working to resolve the issue as soon as possible. We apologise for any inconvenience.

Digital, Customer Service and Communications

Customer service standards

Find out the level of customer service you can expect when you contact us

State of Melton

Our State of Melton Report includes key information which will help guide the Council to consider which areas of our Corporate Strategy need a particular focus at any given time

Data request and record retention policies

Information and personal data are major assets that we have a responsibility to protect and, where required by law, to publish.

Service Strategy for Customers

We aim to provide services that meet your needs and generate satisfaction

Customer Feedback and Complaints Policy

Our policy regarding corporate complaints

Data Quality Policy

This Policy covers the quality of the data we collect and calculate, ensuring that it is managed to the highest quality.

Inward Investment Strategy

Our Inward Investment Strategy supporting local businesses.

A to Z of Council Services