Contact the Council

If you need to contact any department in the council, you should get in touch with our Customer Service team who can connect you to the right place. 

You can either do this by completing the online form below or by calling us on 01664 502 502 during the opening hours below.

Contact us


If you would like to speak to a member of our Customer Services Team, we operate a drop in service at our Parkside offices during the following times:

Monday – Friday
9.30am – 12pm and 2pm – 4.30pm (except Wednesdays, where the afternoon service is 2pm – 4pm)


If your call is outside our opening hours and is an emergency you should call 01664 502 502 but select option 1 to speak to our emergency contact centre.


If you would like to make a complaint, please fill out our feedback, compliments or complaints form

How to find us

You can find us using this Google Map location.

Opening hours

Our office opening hours are by appointment only:

Day of the week

Opening times


9am – 5pm


9am – 5pm


9am – 4pm


9am – 5pm


9am – 5pm


Adult Social Care (Leicestershire County Council)

Telephone: 0116 305 0004
For more information visit the Leicester County Council website.

Building Control 

We are part of the Leicestershire Building Control Partnership. If you wish to contact Building Control please visit the Leicestershire Building Control Partnership website.

Highways and Street Lighting

Leicestershire County Council are the Highways Authority for Melton Borough.
For contact information please visit the Leicestershire County Council website.

Universal Credit (Job Centre)

Telephone: 0800 169 0190


For benefit processing or enquiry's call 0345 608 8545

Last updated 28 February 2024

Customer Services

Telephone: 01664 502502



Melton Borough Council,
Parkside, Station Approach,
Burton Street,
Melton Mowbray,
Leics, LE13 1GH