Tenant census 2026

We are carrying out a survey with all our tenants to ensure the information we hold is accurate and up to date.  

Having the right information helps us shape and deliver services that truly meet your needs. It also helps us better understand who our tenants are, so we can provide the best possible experience for everyone.  

Just like the national census, this project will help us verify the data we already have and gather some new key information from you. This is especially important for supporting our commitment to equality, diversity, and inclusion ensuring that we can offer you the right support to suit your needs.  

All households who complete the census (whether by phone, email or post) will be entered into a prize draw and have the chance to win one of three Love2shop vouchers (one entry per household). 

We have one £100 voucher and two £50 vouchers up for grabs.

The winners will be announced on 3 April 2026.

Who’s carrying out the survey? 

We’ve teamed up with our partners HWLincs again, who carry out our Tenants’ Satisfaction Survey. You may be contacted by either our officers or HWLincs to be invited to take part in the survey.   

Our Independent Living team will also be supporting tenants in our Independent Living schemes to complete the survey.  

When will I be contacted?

We will start collecting the data from February 2026. 

We hope to be completed by 31 March 2026. If we have not had a response from you by this date, we may call you to invite you to complete this over the phone.  

How will I be contacted?

From Monday 2 February, we will start contacting tenants by phone. Calls from our partners, HWlincs, will come from 01664 793235. 

Some tenants will also receive the Census by email or post. Should you complete the Census over the phone, there is no requirement for you to complete the email or postal form. 

What kind of information will be collected? 

The census will include information on a number of different topics to help us keep our records up to date, understand your communications preferences and understand if there is any additional support you need.

This will include: 

• Verifying we have your correct details 
• Who is in your household  
• Contact preferences 
• Communication and accessibility needs 
• Individual circumstances  
• Equalities information for your household 
• Disability information for your household 
• Support needs 
• Emergency contact information (Next of Kin) 

Some of the questions may be personal. If you prefer not to answer a particular question, you can skip it or choose ’prefer not to say’.   

Why do we need this information? 

By updating your details we can tailor our services, improve communication to suit your needs and preferences, and offer the right support to everyone in your household.  

This key information that your provide will also help us respond quickly to damp, mould and other serious hazards in your home. This is part of our legal responsibility as your landlord, through Awaab’s Law. 

Is my data safe?  

Yes. All information is collected and stored securely in line with UK GDPR and the Data Protection Act. It will only be used to improve your housing services and manage your tenancy.  

Tenants have the right to:  

• Request a copy of the data we hold about them 
• Update their information  
• Withdraw from the survey at any time  

What happens if I don’t update my details? 

We strongly encourage all tenants to participate.  

If you do not complete the survey, we may not be able to contact you in the most effective way, you might miss out on important information or and we may not be able to direct you to tailored support services.  

I need help to fill out the form. What can I do?  

If you need help filling out the form, please call us on 01664 502 502 and a member of our team will be happy to assist you.