Anti-social Behaviour Case review

The introduction of the Anti-Social Behaviour (ASB), Crime and Policing Act 2014 was designed to include a greater focus upon the impact of ASB on victims/victim’s needs as well as streamlining tools and powers. 

The Act introduced a case review process for victims of anti-social behaviour. This process is known as the the Anti-social Behaviour (ASB) case review (formally known as the Community Trigger).

What is an ASB case review?

An ASB case review gives those affected by anti-social behaviour the right to request a review of the responses to their reports of anti-social behaviour. The ASB case review should only be used if you think your concerns have not been dealt with, or acted upon, by agencies.

Concerns about individual officers, or services, should continue to be directed to our complaints procedure and/or the Ombudsman or the Independent Police Complaints Commission.

When can I use an ASB case review?

To activate the ASB case review, all the following criteria need to be met:

• Three complaints in relation to a single anti-social behaviour in the last six-month period with the most recent complaint being made within the last month.
• You feel that no or insufficient action has been taken.
• You are an individual, a business or a community group.

You can activate an ASB case review on someone else’s behalf; however, the individual concerned must give you their consent to do so.

How do I use the ASB case review?

To use the ASB case review, you must download and complete the application form at the bottom of this page and submit it to:

Strategic Lead Safer Communities
Melton Borough Council,
Parkside, Station Approach
Melton Mowbray
LE13 1GH.

If you require a hard copy of the application form or if you require further assistance with completing it, contact our Customer Service team on 01664 502502 and ask to speak to the Safer Communities team.

What happens when I submit an ASB case review?

When a completed an ASB case review application form is received, we will acknowledge receipt of your request within five working days.

We will review the information you have provided to determine whether your case meets the threshold and update you on this. 

If the threshold is met, an Anti-Social Behaviour Case Review will take place. This will involve agencies sharing information, such as the police, housing, environmental health, social care and health providers, depending on the nature of the case. The Anti-Social Behaviour Case Review will discuss the issues you raise, consider what action has already been taken and consider recommendations for additional action to resolve the problem.

We will inform you of the outcome and recommendations of the Anti-Social Behaviour Case Review.

What happens if I am still not satisfied?

If you are not satisfied with the outcome of the ASB case review you can lodge an appeal with the Office of the Police and Crime Commissioner for Leicester, Leicestershire and Rutland.

Our Anti-social Behaviour Case Reviews