Community Trigger

The introduction of the Anti-Social Behaviour (ASB), Crime and Policing Act 2014 was designed to include a greater focus upon the impact of ASB on victims/victim’s needs as well as streamlining tools and powers. This act is available to read on the gov.uk website

The Act introduced a case review process for victims of anti-social behaviour. This process is known as the ‘Community Trigger’.

What is a Community Trigger?

A Community Trigger gives those affected by anti-social behaviour the right to request an Anti-Social Behaviour Case Review of the response to their reports of anti-social behaviour. The Community Trigger should only be used if you think your concerns have not been dealt with, or acted upon, by agencies.

Concerns about individual officers, or services, should continue to be directed to the relevant organisation’s complaints procedure and/or the Ombudsman or the Independent Police Complaints Commission.

When can I use a Community Trigger?

To activate the Community Trigger, all the following criteria need to be met:

  • Three complaints in relation to a single anti-social behaviour in the last six-month period with the most recent complaint being made within the last month.
  • You feel that no or insufficient action has been taken.
  • You are an individual, a business or a community group.

You can activate a Community Trigger on someone else’s behalf; however, the individual concerned must give you their consent to do so.

How do I use the Community Trigger?

To use the Community Trigger to request an Anti-Social Behaviour Case Review, you must download and complete the application form below and submit it to: The Community Safety Lead, Community Safety, Melton Borough Council, Parkside, Burton St, Melton Mowbray LE13 1GH.

If you require a hard copy of the Community Trigger application form or if you require further assistance with completing the Community Trigger application form, contact our Customer Service team on 01664 502502 and ask to speak to the Community Safety team.

What happens when I submit a Community Trigger?

When a completed Community Trigger application form is received, we will acknowledge receipt of your request for an Anti-Social Behaviour Case Review, within five working days.

We will review the information you have provided, to determine whether your case meets the Community Trigger threshold. You will be updated as to whether the threshold has been met.

If it does, an Anti-Social Behaviour Case Review will take place. This will involve agencies sharing information, such as the police, housing, environmental health, social care and health providers, depending on the nature of the case. The Anti-Social Behaviour Case Review will discuss the issues you raise, consider what action has already been taken and consider recommendations for additional action to resolve the problem.

We will inform you of the outcome and recommendations of the Anti-Social Behaviour Case Review.

If you are not satisfied with the outcome of the Community Trigger, you can lodge an appeal with the Office of the Police and Crime Commissioner for Leicester, Leicestershire and Rutland via their website

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Last updated 26 May 2022
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