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Strategic Lead - Supporting Communities (Housing Options, Homelessness and Resettlement Services)
Are you passionate about making a real difference in people’s lives? Do you have the leadership skills and housing expertise to ensure homelessness is rare, brief and non‑recurring? Can you demonstrate a balance of compassion, empathy and robust judgement to navigate the complexities of delivering on the resettlement agenda? If so, we want you to join our team as Strategic Lead - Supporting Communities.
This is a key role in a forward‑thinking council that punches above its weight and continues to deliver for its communities despite increasing financial pressures. We are looking for someone who can bring fresh thinking, lead through complexity and wear multiple hats - all while staying grounded in humanity. The right person will be able to innovate and drive improvement, make tough decisions when needed, and still hold on to the compassion and empathy that sit at the heart of excellent community leadership.
Purpose of the job
We have an exciting opportunity for an experienced and enthusiastic individual to join the Melton Borough Council Communities team. This role reports directly to the Assistant Director for Customer and Communities.
As Strategic Lead, you will head up our Housing Options and Resettlement service, driving innovation and excellence in homelessness prevention, housing advice, and resettlement. You’ll lead a high-performing team, oversee the housing register and allocations system, and work collaboratively with partners to deliver sustainable housing solutions.
This is a pivotal role where you will:
• Lead and motivate the Housing Options and Homelessness team.
• Ensure statutory compliance and deliver outstanding customer service.
• Manage the housing register system and Choice Based Lettings service.
• Develop creative solutions to prevent homelessness and reduce reliance on temporary accommodation.
• Champion partnership working across agencies and stakeholders.
• Take the lead on domestic abuse housing responses and resettlement programmes.
About You
The successful candidate will have:
• Significant experience in housing options and homelessness services.
• In-depth knowledge of homelessness legislation and case management.
• Strong leadership and team management skills.
• Excellent communication and negotiation abilities.
• A proactive, innovative approach to problem-solving.
• Good IT skills and familiarity with housing systems.
• A housing qualification is desirable, but not essential.
A thorough working knowledge of the Microsoft Office Suite of applications is key, and you will have an excellent working knowledge of excel and databases and be able to produce detailed reports as well as be able to maintain and update electronic information systems in accordance with data protection regulations. A working knowledge and understanding of housing related matters would be advantageous.
You’ll enjoy a supportive environment, opportunities for professional development, and the chance to shape services that truly impact our community.
This opportunity would be ideal for an individual who has the ability to engage and liaise with stakeholders, arrange meetings and develop ideas that can add value to the wider team. At Melton Borough Council we are continually looking at how we can improve our service and processes and want someone to help us to deliver it!
About Us
Working for Melton Borough Council provides an excellent range of benefits and family friendly working policies. These include flexi-time with no core hours, agile working arrangements which enables multi-site and home working, generous leave entitlement, a full week off at Christmas, Local Authority Pension Scheme and a clear commitment to your continued professional development.
We look forward to hearing from you if you are looking for the chance to work for a forward- thinking council and make a real difference to the people of Melton and surrounding area.
You can find out more about this role by viewing the job description below.
This role is subject to a Disclosure and Barring Check (DBS).
Melton Borough Council is committed to offering a guaranteed interview scheme for applicants that meet the essential criteria for a job profile and who:
• Declare themselves to have a disability covered by the definition outlined within the Equality Act 2010
• Are considered to be a care leaver
• Are a veteran or reservist
To find out more and to see if you may qualify, please read our guaranteed interview scheme document, please do not hesitate to contact us, with any queries you may have.
If after reading the information and the Job Description you would like more information, or an informal chat please contact:
Aysha Rahman - Assistant Director for Customers and Communities
Email: arahman@melton.gov.uk
Mobile number: 07890 534 836
or
Rachel Chubb - Strategic Lead Supporting Communities
Email: rchubb@melton.gov.uk
Telephone number: 01664 502 510
Mobile number: 07901 317 074
Closes*: 12 Noon, Monday 9 February 2026
*We reserve the right to close this vacancy early when we receive sufficient and suitable applications. Therefore, please ensure that you submit your application as soon as possible so that you can be considered for this role.