Using companies to remove your waste

Beware of rogue waste collectors - remember your duty of care

As an occupant of a house, you have a legal obligation (duty of care) to take all reasonable measures to ensure that your waste is disposed of properly.

The Environmental Protection (Duty of Care) Regulations require all householders to make sure their waste is only removed from their premises by registered waste carriers.

You can check if a person or company is a registered waste carrier by searching the Environment Agency's public register of waste carriers or by calling 03708 506 506.

Why do I have to ensure that a waste carrier disposes of my waste correctly?

The waste duty of care is an important weapon against waste crime. Unlicensed waste carriers are likely to cut corners in order to be able to offer their services at lower prices than registered companies, unfairly undercutting legitimate businesses who take their environmental responsibilities seriously.

Unlicensed carriers may be tempted to illegally dump, or 'fly-tip', the waste they collect in order to avoid the charges for proper disposal - not only does this have the obvious consequences of pollution and environmental damage, but the Council Tax payer has to fund the clear-up costs of waste dumped on public land, and landowners have to bear this cost themselves if waste is fly-tipped on private land.

Surely if they dump it, then it is their fault, not mine?

If waste originating from your property is found to have been fly-tipped, you are obliged to provide us with details of who you gave it to, so that the matter can be taken up with that person directly. If you did not check that the person that you gave your waste to was authorised to accept it, and you can not provide this information when asked, then you may be prosecuted and run the risk of a £5,000 fine and a criminal record.

Do I need a waste carrier's licence to take my own waste to the recycling centre?

No. Householders can still dispose of their own waste at household waste recycling centres free of charge for most items, however, it should be noted that not all items can be disposed of free of charge. Please go to Leicestershire County Council's fees web page to see what the current charges are and the items which are chargeable.

If you are unable to take bulky items to one of the centres, our service can collect and dispose of these items for a fee. Alternatively, there are a number of charity-run furniture projects locally that arrange for the re-use of unwanted furniture and other household items.

Don't be afraid to ask questions - you have a duty of care to take reasonable steps to prevent someone else dumping your waste unlawfully. Always ask a carrier what exactly is going to happen to your waste and seek evidence that it is going to be disposed of appropriately. A legitimate, professional waste carrier who wants your business should not object to being asked reasonable questions.

Ask for details of their waste carrier registration. If you are using a waste carrier, other than your regular kerbside service to remove household, garden or construction waste you can check if they are registered waste carriers by searching the Environment Agency's public register of waste carriers or by calling 03708 506 506.

Record the vehicle registration numbers of any vehicle used by a private waste carrier to take your waste away. The waste carrier may be less likely to illegally dump your waste if they are aware that you have their vehicle registration and details have been recorded and that they can be traced.

If waste is found dumped illegally and traced back to you, investigators will have more information with which to trace the culprits. The more information that can be provided, the greater the probability of us being able to tackle those responsible.

When they come to collect your waste, ask them to provide a waste transfer note or a receipt - download a template of the Duty of Care Waste Transfer note form using the link below. 

Never accept unsolicited offers to have waste taken away.

Get more than one quote and expect to pay a reasonable fee. The fees that legitimate waste carriers have to pay to dispose of waste that they collect are not cheap. An unusually low quote, or an offer to take rubbish away for free in order to profit from any scrap metal that may be among it, should be treated with suspicion.

Remember - always ask for their waste carrier number and if in doubt check their details with the Environment Agency - it is you that could face a fine of up to £5,000 if you do not and your waste ends up dumped illegally.

Last updated 8 September 2021
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