New rental laws are coming soon. There are big changes that landlords and tenants need to know about. Read our Landlords guide to the Renter's Rights Bill for more information. 

Great Council

Theme 6: Engaging and connected Council

Our community is at the heart of everything we do and we want to ensure we are engaging with our residents and businesses so we can provide the best possible services to them.  

Focus Area Key actions 
Promoting local democracy 
  • Establish Area Liaison Forums in communities, bringing county, borough and parish councils together
  • Support Boundary Commission Review and implement findings
  • Undertake Community Governance Review in relevant parish areas
Engaging and communicating effectively with residents
  • Undertake a borough wide Residents Survey
  • Introduce new systems to improve response to information requests, customer complaints and ensure services learn from feedback
  • Implement Communications and Engagement Strategy and action plan
Last updated 9 February 2024
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Theme 6 Employee working at their desk, rural village and survey being undertaken in the high street

A to Z of Council Services