Helping People
Theme 2: High quality homes and landlord services
We wish to continue providing high quality services to our tenants, improving our engagement with and working together to reach positive outcomes.
Focus Area
Key actions
Housing quality and development
Deliver the Housing Revenue Account Business Plan
Deliver the Housing Asset Management Plan to improve the condition of the council homes
Establish private rented sector capacity to support improved quality of homes and bringing empty properties into use
Improve customer journey for housing repairs
Tenancy support and engagement
Ensure the Council is prepared for new housing regulations and achieves a positive outcome through inspection
Develop and enhance the approach to tenant involvement, scrutiny and engagement
Complete review of housing support and implement revised arrangements that support independent living
Stabilise and continue to improve income recovery arrangements
Last updated 24 July 2024
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