Helping People
Theme 2: High quality homes and landlord services
We wish to continue providing high quality services to our tenants, improving our engagement with and working together to reach positive outcomes.
| Focus Area |
Key actions |
| Housing quality and development |
- Deliver the Housing Revenue Account Business Plan
- Deliver the Housing Asset Management Plan to improve the condition of the council homes
- Establish private rented sector capacity to support improved quality of homes and bringing empty properties into use
- Improve customer journey for housing repairs
|
| Tenancy support and engagement |
- Ensure the Council is prepared for new housing regulations and achieves a positive outcome through inspection
- Develop and enhance the approach to tenant involvement, scrutiny and engagement
- Complete review of housing support and implement revised arrangements that support independent living
- Stabilise and continue to improve income recovery arrangements
|
Last updated 24 July 2024
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