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Helping People

Theme 2: High quality homes and landlord services 

We wish to continue providing high quality services to our tenants, improving our engagement with and working together to reach positive outcomes.

Focus Area Key actions 
Housing quality and development 
  • Ensure the Council is prepared for new housing regulations and achieves a positive outcome through inspection
  • Deliver the HRA Business Plan
  • Deliver the Housing Management Asset Plan to improve the condition of the Council homes
  • Establish private rented sector capacity to support improved quality of homes and bringing empty properties into use
  • Improve customer journey for housing repairs
Tenancy support and engagement 
  • Ensure the Council is prepared for new housing regulations and achieves a positive outcome through inspection
  • Develop and enhance the approach to tenant involvement, scrutiny and engagement.
  • Complete review of housing support and implement revised arrangements that support independent living
  • Stabilise and continue to improve income recovery arrangements
Last updated 9 February 2024
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Theme two housing, housing officers visiting a tenant and Gretton court

Theme two repairing a window