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Great Council

Theme 5: Right conditions to support delivery

We aim to be an effective organisation, ensuring we retain a strong workforce to deliver high quality services to our residents. We pride ourselves on being a great place to work and want to continue to ensure collaborative and inclusive governance through our decision making processes. 

Focus Area Key actions 
Ensuring good governance and performance management 
  • Development of performance and risk management system to support improved data led decision making
  • Undertake an LGA Corporate Peer Challenge
  • Support Council’s Governance processes to ensure collaborative and inclusive approach
Effective organisation and great place to work
  • Refresh and implement an update Workforce Strategy to assist with recruitment and retention
  • Development of an IT strategy and roadmap to support improved service delivery to customers
Delivering financial sustainability and value for money
  • Development of the Welland Procurement function to increase the number of clients served to bring in income
  • Development of a service review programme to improve the effectiveness and efficiency of services
  • Maintain a strong Financial Sustainability Plan
  • Maintain strong grip on debt recovery
Last updated 9 February 2024
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Theme five Customer services colleague, people sitting outside Parkside offices and Senior Leadership team meeting

Theme five reception staff, customer service colleagues supporting customers on the phone