Migration to Universal Credit
Universal Credit has replaced older (legacy) benefits for people of working age, or in some cases those who a part of a mixed age couple e.g. one person in the couple is of pension age.
If you live in temporary or specified accomodation you can still apply for housing benefit to help with your rent costs, however you will also need to apply to Universal Credit for help with your living costs.
How do I apply for Universal Credit?
You can apply for Universal Credit through the Government website.
Is my Council Tax Support affected?
Universal Credit does not replace the Council Tax Support scheme. If you already receive council tax support, you should notify us that you have made an application for Universal Credit by reporting a change in circumstances.
If you do not receive Council Tax Support and believe you may be entitled to it, you can apply on our website.
I am a Melton Borough Council tenant
Difficulties paying your rent
Rent is due to be paid in advance and on time. If you need to check the details, please refer to your tenancy agreement. If you have any concerns, we're here to help.
If you are one of our tenants and are struggling to make payment, our Income Team are here to support you.
Our Income Team can discuss with you:
- When your payment date is.
- If there are any issues with paying rent directly to us.
- Calculate the monthly rent.
- Set up an affordable payment arrangement plan to prevent the account going into arrears.
If you are struggling to make payments, please contact us on 01664 502 502 or sustainabilityandincome@melton.gov.uk.
Support we can offer
There are a number of ways we can support you with your rent:
- We have a dedicated Income Team that can be contacted on 01664 502502 or email sustainabilityandincome@melton.gov.uk
- The Community Support Hub (Phoenix House) offers support services.
- You can also seek some independent free advice. This could be from your local Citizens Advice Bureau or MADMAC.
What happens if you do not pay your rent
It is very important that you pay your rent. If you miss a rent payment you will be in arrears. We will normally take legal action where we are owed over £100 and a repayment arrangement is not being maintained.
If you don’t pay your rent you could lose your home and struggle to be rehoused by another local authority or housing association.
If you are having difficulties or are worried about paying your rent, please contact us as soon as possible. The sooner you get in touch, the sooner we can help you.