What we've done from your feedback

We have now implemented a new “tenants’ corner” area on the website, with the support of Your Choice we have tailored the main page to link to the areas of information that they wanted to have at their fingertips. We also put more information on there for tenants and will continue to use and build more into this area for our customers and allow them to self-serve where possible and to ensure that as much information as possible about how we operate and how we perform is available to you.

We conducted a consultation with tenants at the scheme and offered them a choice of colours for the area. The tenants decided that they would like the walls to be yellow and light grey to compliment the lighting. This was conducted at an event at the scheme and will be funded as part of our social value programme from one or our partners. Tenants also told us how important the communal space is for social activities and a sense of community but raised concerns of how dated the communal lounge was. We have committed to investing in improving curtains, carpets and furnishings and will work with tenants on the details.

We consulted with tenants on providing this service for them and also having a budget for them to undertake activities both on site and externally. Tenants were consulted on the services and the associated charges. We have now appointed a new Independent Living Officer, Becky, who has been running lots of amazing and well attended events at Gretton Court (Burns night was a particular highlight) while also keeping the traditional favourites like bingo running. A review of the service is underway and we are committed to responding to feedback from tenants, their families and key stake holders.

As a result of this we consulted with all our tenants and leaseholders in the area effected and surveyed them on what options they would want. This included whether a permit system would be of interest and how much would you be willing to pay for such a scheme. The feedback was received and reviewed. It was clear there was an interest in a permit scheme but there was not an appetite to pay for such a scheme. As a council we were not able to provide this service for free, so we informed tenants and residents of this and regretfully we could not support them further in this area. We have installed some additional new signage to advise non-residents that it’s parking for tenants and leaseholders only to try to help with this understanding for non-residents.